General Terms and Conditions

These Terms and Conditions of Sale apply exclusively to all persons making a purchase through the website ePoolRobot.com, published and operated by the company NETBUY SAS, 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France), RCS CANNES 822 581 633, TVA FR18822581633. These Terms and Conditions of Sale are expressly accepted without reservation by the customer, who acknowledges having full knowledge of them at the time of placing any order on the website.

As these Terms and Conditions of Sale may be amended at any time and without prior notice, the applicable conditions are those in force on the website at the date of the order. Any other terms and conditions of sale produced by the customer shall have no legal value and shall not engage the liability of ePoolRobot.com. The customer declares that they are at least 18 years of age, that they have legal capacity, or that they hold parental authorisation enabling them to freely place orders on the website. They further declare that they are aware that these Terms and Conditions of Sale do not require a handwritten signature in order to be accepted and to engage their liability, once they have confirmed their order for equipment online.

ePoolRobot.com is fully liable to the customer for the proper performance of the obligations arising from the contract, whether those obligations are to be performed by ePoolRobot.com itself or by other service providers, without prejudice to its right of recourse against them.

However, ePoolRobot.com may exonerate itself from all or part of its liability by providing proof that the non-performance or improper performance of the contract is attributable either to the customer, or to an unforeseeable and insurmountable act of a third party unconnected with the provision of the services stipulated in the contract, or to a technical problem or incident on the website at the time of order confirmation, or to a case of force majeure or events such as lockout, strike, total or partial work stoppage at the seller's factory or at its suppliers' premises, epidemic, war, requisition, fire, flooding, interruption or delay in transport, legal or administrative measures preventing, restricting, delaying or prohibiting the manufacture or importation of the goods, in which case the seller is released from all liability with respect to delivery. ePoolRobot.com shall keep the buyer duly informed, in a timely manner, of the cases and events listed above. In all cases, delivery within the agreed timeframes can only take place if the buyer is up to date with their obligations towards ePoolRobot.com, regardless of the cause. These Terms and Conditions of Sale are established in French only. For any queries, please use the contact section of the ePoolRobot.com website.

With ePoolRobot.com, you have the possibility to place your order
- Directly from the ePoolRobot.com website
- By phone: 0970 15 16 03 (+33970 151 603 from abroad)
- By post: ePoolRobot.com - Orders Department - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France)

The selling prices of the products offered on ePoolRobot.com, indicated in Euros, are those in force at the time the order form is recorded by the Buyer, within the limits of available stock and subject to typographical error or amendment of the French VAT rate. The prices, texts, images or promotions displayed on third-party websites (comparison sites, partners, etc.) shall have no validity when the Buyer places an order for products on ePoolRobot.com.

Prices do not take into account the costs of delivering goods to the customer, which will be indicated and invoiced additionally upon order confirmation and validation, unless otherwise stated on the product page in question. Prices include value added tax (V.A.T) applicable on the day of the order, and any change in the applicable V.A.T rate will automatically be passed on to the price of the products sold on the ePoolRobot.com website. The prices shown on your order after it has been validated and recorded are firm and final: if prices fall a few days after the order is placed, we will under no circumstances be able to compensate you for the difference; if prices rise, we have committed to delivering to you at the price set on the day of the order. Our goods are payable to NETBUY SAS. The deadlines set on our invoices are strict.

Any delay in payment shall automatically and without prior formal notice give rise to the payment of late interest, and we reserve the right to suspend or cancel any pending orders without prejudice to any recourse. All orders are payable in full and in a single payment at the time of the order, except for special offers indicated on the website and subject to specific payment terms, such as payment in instalments by bank card or financing arrangements (non-exhaustive list, see conditions indicated on the product pages). ePoolRobot.com reserves the right to modify its prices at any time and without prior notice. Products are always invoiced on the basis of the prices in force at the time the order is recorded. No discount for early payment will be granted. Deposits paid by the customer are to be applied against the order price and do not constitute earnest money whose forfeiture would entitle either party to withdraw from the order.

The prices indicated are those of ePoolRobot.com and cannot apply in stores operated by NETBUY SAS. Manufacturers may change the technical composition of product references without prior notice. ePoolRobot.com is at all times entitled to update or improve its product pages or to withdraw products from sale. It is your responsibility, if you do not consider yourself sufficiently competent, to seek the assistance of an adviser. You have the option of contacting ePoolRobot.com to obtain additional information on the products presented via the contact page of our website. Any order from a customer with whom a payment dispute is being processed by the ePoolRobot.com accounts department may be subject to non-delivery or cancellation by ePoolRobot.com.

In the case of special orders based on a quote, or in the case of the sale of products whose manufacture is undertaken on special order from the buyer (customised heating, colours, equipment, etc.), the sums paid may not be qualified as advances or deposits. Furthermore, they may not accrue interest within the meaning of article L.131-1 du Code de la Consommation.

As part of specific commercial operations, ePoolRobot.com may offer payment in three or four instalments by credit card via its partners Banque Casino and Cetelem. In the event of total cancellation or partial refund of the order before the end of the instalments, the amounts remaining to be collected will be debited on the dates indicated to the customer at the time of order validation. In the event of payment in three/four instalments by credit card, the total or partial refund of the order will be made by cheque at the end of the instalment period and after final collection of the amounts due, or by re-crediting the credit card. No unilateral modification of an order will be accepted after your order has been dispatched and the 1st instalment has been paid.

In the case of payment in instalments and regardless of the payment method used (bank card, cheque, etc.), the non-payment of a single instalment at its due date shall immediately render the entire price payable, regardless of any conditions previously agreed. In the case of payment in several instalments by bank card or by cheque, and in the event of rejection of your direct debit by your banking institution in accordance with the payment schedule set at the time of your order, rejection fees of 30€ shall be due for each rejected instalment. This payment method is only authorised if you have paid all the instalments in full for a previous order placed with deferred payment.

ePoolRobot.com reserves the right to suspend or cancel any order and/or delivery, regardless of their nature and level of execution, in the event of non-payment of any sum owed by the Buyer, or in the event of a payment incident. Penalties equal to the legal interest rate increased by two points shall apply automatically to any amounts unpaid after the invoicing date or upon notification of the rejection of bank payment for any other payment method, without any prior formal notice being required and without this clause excluding any additional damages. Penalties shall be due from the 1st day following the payment date shown on the invoice. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof.

For orders to be settled by bank cheque, bank transfer, financing or money order, non-receipt of the sum due shall not result in the cancellation of the order unless agreed between the parties. Consequently, the buyer shall remain liable to ePoolRobot.com for the amount of their order, except in the event of cancellation by recorded delivery letter in accordance with the conditions set out in the article "Cancellation of the order". The electronic signature constituted by the "double-click" procedure at the time of placing the order and its registration has the same value as a handwritten signature between the parties. Any termination by the client of an order or a contract, outside the clauses provided for this purpose, shall give rise to damages. Debt collection costs may be invoiced to the buyer by ePoolRobot.com. In the event of legal proceedings, ePoolRobot.com is entitled to claim from the buyer reimbursement of all costs of any kind related to the proceedings. In the event of non-payment, eight days after a formal notice has remained without effect, ePoolRobot.com reserves, until full payment, a right of full ownership over the goods sold, and may repossess them by simple interim order issued by the President of the Tribunal de Commerce de Grasse. Such repossession shall not preclude other legal proceedings being brought by ePoolRobot.com. The buyer may never, on the grounds of a claim made by them, withhold all or part of the sums owed by them, nor carry out a set-off.

Promotional codes and gift vouchers are only applicable to the total amount inclusive of all taxes, excluding shipping costs, and may not be combined. Unless expressly stated otherwise in the conditions of the relevant offer, promotional codes are not applicable to products already benefiting from a price reduction, in particular in the context of a promotion, a clearance sale, a flash sale, a private sale, a special offer, an immediate discount or any other commercial operation. They may also be excluded from certain products, product categories or brands. Any specific terms of use communicated with the promotional code or gift voucher take precedence over these provisions. Only one promotional code or gift voucher will be accepted per order. Promotional codes or gift vouchers may not be exchanged for their monetary value. The customer will not be able to simultaneously use a promotional code and a gift voucher for the same order. Gift vouchers are personal and non-transferable; they may only be used once by the customer when confirming their order. The validity date of each gift voucher and the terms of use are specified on the document provided to the customer (gift voucher sent by email or paper voucher). In order to benefit from the discount linked to promotional codes, it is imperative to quote your code when placing the order by telephone, or to enter it in the field reserved for this purpose when placing the order on ePoolRobot.com. Should you forget to do so, we will not be able to cancel the order or renew it to take this promotion into account if the order has already been processed. Promotional codes are only valid for the durations indicated on the site. Gift vouchers are only valid under the conditions indicated on the latter (validity date and minimum purchase amount).

In the event that the customer has not entered the promotional code when confirming their order and has consequently not benefited from the discount granted by this promotional code, ePoolRobot.com will under no circumstances be able to subsequently cancel the customer's order or reimburse the customer for the amount of this discount. Any request from the customer by email or telephone after the order has been placed will not be processed or accepted. Any fraudulent use of a promotional code (codes reserved for certain special operations, discounts, limited offers, etc.) or of a gift voucher will render the latter null and void. ePoolRobot.com reserves the right to cancel, modify or suspend any order for which payment has not been received (bank cheque, financing, money order, bank transfer, etc.). In the event that the order has been confirmed and paid by the customer, the code or gift voucher will be removed from the order and ePoolRobot.com will automatically charge the amount owed by the Customer.

In the event of a technical issue, an error message or the refusal of a promotional code when confirming the order, the customer must interrupt the order process and contact ePoolRobot.com before any payment, in order to allow verification of the code's eligibility and, where applicable, correction of the problem. Any order confirmed and paid without application of the promotional code is deemed to have been accepted at the price displayed at the time of its confirmation. Any request for the retroactive application of a promotional code after the order has been confirmed must be accompanied by supporting evidence establishing that the product was eligible for the offer and that the code had been refused at the time of the order.

Upon placing their first order online, all new customers must create a "Customer Account"; a username ("login") and a password of at least six alphanumeric characters will be required. Each time an order is confirmed, you will be directed to your account via a secure connection displaying a reminder of the contents of your order. Your order will only be definitively recorded after the various pieces of information have been filled in and final validation has taken place. When you record the order by selecting a payment method, the sale is deemed concluded (agreement on the goods and the price).

The Customer acknowledges being fully informed of the fact that their agreement with the content of the General Terms and Conditions of Sale does not require a handwritten signature, insofar as the Customer orders online the products and services presented therein. The "double click" associated with the authentication, non-repudiation and message integrity protection procedure constitutes an electronic signature. This electronic signature has the same value as a handwritten signature between the Parties.

The acknowledgement of your order is confirmed by the sending of an automatically generated email by our website to the email address provided when creating the customer account. The contractual information is presented in the French language and will be confirmed in a communication restating this information no later than at the time of delivery.

Any order validated by the customer entails the definitive acceptance of these general terms and conditions of sale with no possibility of recourse, except in cases of stock shortage or the exercise of the right of withdrawal. Each order will be confirmed by email, which will include a summary of the entire order. For each first order, the customer will be asked to provide supporting documents (copy of identity document and proof of address) by email or fax in order to validate their order. The verification of these documents by our services shall in no event engage the liability of ePoolRobot.com in the event of fraudulent use of the customer's payment methods by a third party. Failure to receive these supporting documents within a period of two weeks, or receipt of non-compliant documents, may result in the cancellation of the order.

For fraud prevention reasons, ePoolRobot.com reserves the right, in order to accept the sale, to ask you to prove your identity and place of residence, as well as the payment method used. In such case, the processing of your order will commence from the receipt of these documents, unless the order is validated directly by the orders department at the discretion of ePoolRobot.com. ePoolRobot.com reserves the right to cancel your order in the absence of receipt of these supporting documents or upon receipt of supporting documents deemed non-compliant. ePoolRobot.com reserves the right to validate the order despite non-receipt of the supporting documents previously requested by email.

Pursuant to article L121-20-2 du Code de la Consommation, any order for articles made to measure and at the customer's request may not be cancelled with ePoolRobot.com.

Any request to cancel an order must be sent to ePoolRobot.com via the "my account" section of the website and then confirmed by registered letter with acknowledgement of receipt to the following address: ePoolRobot.com - Customer Service - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France).

Any request to cancel an order made by standard mail or telephone will not be processed or taken into account by ePoolRobot.com. In the event that your order has already been dispatched by our logistics department, we invite you to refuse the parcel from the carrier. The shipping costs for the goods will be charged to you and deducted from the refund of your order, as will the return of the goods, which will be charged to you at the carrier's current actual rate. In the event that shipping costs are offered free of charge on ePoolRobot.com for the ordered item and the parcel has been refused by you from the carrier, the shipping costs at the current actual rate will be charged to you. The refund of the order will be made under the conditions set out in the "Refund" article of these general terms and conditions of sale.

It is specified to professionals that no unilateral cancellation of an order on their part will be accepted and that orders placed directly by the buyer or transmitted by the seller's representative agents are only binding on the seller once they have been accepted in writing. Any termination by the customer of an order or a contract, outside the clauses provided for this purpose, gives rise to damages and payment of the full price stated in the order.

For any product, regardless of its weight or shipping method (including heavy or bulky items), in the event of a cancellation request by the customer after the product has already been dispatched, or in the event of refusal of delivery by the customer, for whatever reason, the return costs shall remain the exclusive responsibility of the customer and will be charged on the basis of actual costs, in accordance with articles L221-18, L221-23 and L221-5 du Code de la consommation. However, if the parcel is damaged by the carrier during delivery, the customer must refer to the specific provisions relating to damaged products set out in this contract.

An invoice is issued for each shipment. It is available in digital format. The Customer receives an email containing a link allowing them to view their invoice online. They have the option to download and/or print it, and to request a paper copy of their invoice from Customer Services (charge of 5€ TTC per invoice sent).

To validate and pay for their order, the customer has several payment methods available:
- By domestic and international bank card
- By bank card in three or four instalments (via our partners Floa Bank, Banque Casino and Cetelem)
- By PayPal if the order amount is less than or equal to 3500€.
- By Floa Bank credit in 3, 4, 10, 12, 24 or 36 instalments.
- By bank transfer made payable to NETBUY SAS. The order number assigned to the customer must appear in the payment reference of the transfer.
- By administrative order (public administrations and local authorities).

Payment by domestic and international bank card is available if your order is registered and invoiced in the name of an individual or professional whose card-issuing bank is located in Metropolitan France or Monaco. In the event of payment by bank transfer or administrative order, any bank charges shall be borne by the Customer.

Payment in 3 or 4 instalments, or deferred payment, with or without fees, by bank card with our partner FLOA Bank up to €8,000. Our financial partner FLOA Bank offers payment solutions for your purchases of goods and/or services, deferred or in 3 or 4 instalments by bank card. These payment solutions are reserved for private individuals (adult natural persons) residing in France, holding a Visa or MasterCard bank card with a validity date corresponding to the duration of the repayment FLOA Bank, RCS Bordeaux 434 130 423 dont le siège social se situe Immeuble G 7 71 Rue Lucien Faure à Bordeaux 33300 soumise au contrôle de l’Autorité de Contrôle Prudentiel et de Résolution. 4 Place de Budapest, CS 92459 75436 PARIS CEDEX 09 et enregistrée à l’ORIAS sous le numéro n°07 028 160 (www.orias.fr). FLOA Bank reserves the right to accept or refuse your financing application; you have a statutory withdrawal period of 14 days. To find out more, click here. We draw your attention to the fact that if you request to pay for your order of goods and/or services using these payment solutions, your personal data will be transmitted to FLOA Bank for the purposes of assessing your financing application, managing your credit agreement and, where applicable, debt recovery. For more information, click here.

Payment in 10 instalments, with or without fees, by bank card and with your identity document, with our partner FLOA Bank, for orders with an amount between €200 and €3,000. Credit is a commitment and must be repaid. Check your repayment capacity before making a commitment. Our financial partner FLOA Bank offers you the possibility of financing your purchases of goods and/or services on credit. This credit solution is reserved for private individuals (adult natural persons) residing in France, holding a Visa or MasterCard bank card with a validity date at least 6 months beyond the date of purchase FLOA Bank, RCS Bordeaux 434 130 423 dont le siège social se situe Immeuble G 7 71 Rue Lucien Faure à Bordeaux 33300 soumise au contrôle de l’Autorité de Contrôle Prudentiel et de Résolution ( 4 Place de Budapest, CS 92459 75436 PARIS CEDEX 09 et enregistrée à l’ORIAS sous le numéro nn°07 028 160 (www.orias.fr). FLOA Bank reserves the right to accept or refuse your financing application; you have a statutory withdrawal period of 14 days. We draw your attention to the fact that if you request to pay for your order of goods and/or services using this credit solution, your personal data will be transmitted to FLOA Bank for the purposes of assessing your financing application, managing your credit agreement and, where applicable, debt recovery. For more information, click here. Exemple pour un crédit* en 10 X sans frais de 1 000€ apport de 100€ le jour de l’achat suivi de 9 mensualités égales de 100€. Coût du crédit 0€. Montant total dû par l’emprunteur 1 000€ hors assurance facultative***. TAEG fixe 0%. Taux débiteur fixe de 0%. *Sous réserve d'acceptation de votre dossier par FLOA Bank et après expiration du délai légal de rétractation **Exemple indicatif et sans valeur contractuelle calculé sur la base d'une première échéance 30 jours après la date du financement Conditions de taux en vigueur au 01/01/2026 susceptibles de variations .***Soit 0.17 du capital emprunté par mois pour un emprunteur de moins de 66 ans pour les garanties Décès, Perte Totale et Irréversible d'Autonomie ( et Incapacité Temporaire Totale de travail ( Contrat souscrit par FLOA auprès de ACM VIE SA (SA au capital de 778 371 392 RCS STRASBOURG 332 377 597 Siège social 4 rue Frédéric Guillaume Raiffeisen 67000 STRASBOURG Adresse postale 63 Chemin Antoine Pardon, 69814 TASSIN cedex) et SERENIS ASSURANCES SA (SA au capital de 16 422 000 RCS ROMANS 350 838 686 Siège social 25 rue du Docteur Henri Abel, 26000 VALENCE Adresse postale 63 Chemin Antoine Pardon 69814 TASSIN cedex), entreprises régies par le Code des Assurances.

Any order paid by cheque, administrative order, financing, or bank transfer will only be processed from the date of receipt and clearance of payment by the ePoolRobot.com orders department. The delivery and dispatch times indicated on the website will only apply from the date on which the order is processed. Payments must be sent to the following address: ePoolRobot.com - Service Commandes - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France).

Full financing of your order by means of a standard credit arrangement with a financial institution that is a partner of ePoolRobot.com. The customer will be required to provide the information necessary to compile a financing application by completing the form provided for this purpose, available when selecting the payment method. Upon receipt of the customer's information, ePoolRobot.com will submit a request for preliminary financing approval to its partner. In the event of refusal by the partner financial institution, the customer will be notified of the refusal by email and via the "my account" section. In such case, the customer may select an alternative payment method; failing this, their order will be automatically cancelled. In the event of preliminary approval by the financial partner, a complete application file will be sent to the customer and must be returned duly completed, together with the supporting documents indicated, to ePoolRobot.com at the following address: ePoolRobot.com - Service Commandes - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France).

Products purchased on ePoolRobot.com are only deliverable to the delivery address indicated by the customer in Continental France, Corsica and the Principality of Monaco (non-exhaustive list). ePoolRobot.com will not deliver any product to a PO box or an Army-type address and reserves the right to refuse any shipment outside metropolitan France.

Shipments outside Continental France will only be made after express agreement from ePoolRobot.com. The shipping and packaging costs indicated on ePoolRobot.com are only valid for shipments to Continental France (excluding islands). ePoolRobot.com will inform the customer by email of any additional shipping costs for all shipments outside Continental France. Without a response from the customer within 48 hours from the date the electronic message was sent, and in order not to delay the processing of the order, ePoolRobot.com will debit the amount of the additional charges to the bank card used when paying for the order. Consequently, the amount of the shipping costs indicated in the electronic message will be considered as validated and accepted by the customer. The new shipping cost amount will be indicated on the customer's invoice. For any order paid by cheque, bank transfer, money order or financing, non-payment of the additional shipping costs may result in cancellation of the order. Shipments to Corsica (or any other island) carried out by a provider other than Colissimo de la Poste due to the size and volume of the parcel may be subject to a potential surcharge on the shipping costs. The amount of the surcharge will be indicated to the buyer by ePoolRobot.com. Any refusal by the buyer to pay this surcharge may result in cancellation of the order with no possibility of recourse or damages.

Due to logistical/customs/security constraints entirely beyond our control, chemical products or any other equipment for which this type of warning appears on the product sheet are only deliverable in metropolitan France excluding islands. In the event that the buyer's parcel is returned to ePoolRobot.com by the carrier following non-collection of the parcel held in storage during the legal period, ePoolRobot.com shall be entitled to charge the customer the costs of reshipping the parcel with no possibility of recourse or damages. In the event of cancellation of the order by the customer following the return of the uncollected parcel returned to ePoolRobot.com, ePoolRobot.com shall be entitled to deduct the parcel shipping costs from the refund with no possibility of recourse or damages. Delivery does not include the installation and commissioning of equipment. Delivery is understood to mean to your letterbox, in front of your home, at a relay point in the event of absence, or at the foot of your building. It is the customer's responsibility to have the necessary resources to handle the equipment deposited by the carriers at their home.

Delivery is made either by direct handover to the buyer against signature, or by a notification of availability. In the event of delivery to the customer's place of work, as the carrier does not have access to offices, laboratories or warehouses, the customer must make all necessary arrangements with the reception or front desk so that the order is handed over to them. From the moment the parcel is presented by the postal services or by the carrier at the address indicated by the customer, ePoolRobot.com has fulfilled its delivery obligation. ePoolRobot.com therefore declines all liability in the event of subsequent loss or theft. Products will be delivered with a non-valued Delivery Note (the invoice is available on ePoolRobot.com). No collection will be made by the buyer from the premises of ePoolRobot.com or from the stores operated by NETBUY SAS.

The deadlines indicated on the site are shipping deadlines for goods in Continental France (excluding islands). The icons displayed on the site indicate the shipping deadline for goods by our logistics service or by our suppliers. Shipping deadlines of 24 to 48 hours are valid only for products held in stock in our warehouses and for which the icon indicating that the product is in stock is present on the product page consulted. In addition to these shipping deadlines and depending on the type of products and the type of service provider used, delivery times of 48 to 96 hours are added to the shipping deadlines mentioned on the site. In accordance with the law and in the event that the delivery date communicated at the time of the order is exceeded by 7 days, the customer has the option of cancelling their order from their customer account. Shipments by express courier (Chronopost or others) may result in an additional transport cost which will remain the customer's responsibility. The shipping deadlines indicated are understood to be working days (excluding weekends and public holidays), to which standard delivery times are added, which vary depending on the type of transport. The shipping deadline runs from the day after the order date in the case of payment by credit card, subject to its acceptance, or upon receipt of the cheque in the case of payment by cheque. In the case of an order for products with different delivery deadlines, the entire order will be delivered on the basis of the longest deadline.

The liability of ePoolRobot.com cannot be engaged in the event of a delay or delivery error due to an incorrect entry of the address by the customer when placing the order. Any reshipment of the order will be invoiced and borne by the customer. Any delivery delay resulting from disruptions attributable to transport companies cannot engage the liability of ePoolRobot.com. As the delivery of heaters or any other bulky equipment may require specific transport given their size, the customer must have a delivery address that is easily accessible. In the event that the carrier is unable to access it, ePoolRobot.com cannot be held liable for poor access conditions that may result in a delay or impossibility of delivery.

Any order paid by cheque, bank transfer, financing or money order will only be processed from the date of its receipt and collection by the ePoolRobot.com customer service department. Consequently, the delivery and shipping times indicated on the site will only apply from the date on which the order is processed. The customer must notify the carrier and ePoolRobot.com of any reservations regarding the delivered item (item missing in relation to the delivery note or order form, damaged or already opened parcel, broken products…) within 48 hours of receipt of the parcel. After this period, any request will be rejected by ePoolRobot.com.

The risks related to transport are borne by the seller, on the condition that the buyer has inspected the goods upon receipt in the presence of the carrier and has indicated in writing on the delivery note, if necessary, any reservations observed, and this even in the event of carriage-paid shipment. Unless otherwise agreed, the seller freely chooses the carrier. In the event that the parcel is too damaged, the buyer must refuse it. In the event of a lost parcel during transport, investigation timescales may vary depending on the carriers and may take from one to four weeks.

The transport insurance offered by ePoolRobot.com covers only the loss or theft of goods during transport. However, Customers who have taken out this insurance must follow the procedure described in the "Right of withdrawal" article of these general conditions in the event of loss of the parcel. Excluded are parcels handed over to third parties: acceptance of the parcel or signature of the delivery note by a person other than the recipient. The Customer may refuse this optional insurance at any time by unchecking the box provided for this purpose in their shopping cart before confirming their order. In the event of order cancellation after dispatch of the goods and refusal of the parcel by the Customer, or in the event of withdrawal by the Customer within the statutory time limits, the loss and theft insurance shall not be subject to a refund. The loss and theft insurance applies only to shipments departing from ePoolRobot.com or its partners.

Upon receipt of your parcel, make sure to carry out a visual inspection before signing the delivery person's delivery note. By signing the delivery note, the customer accepts the products delivered as-is and from that point no claim relating to damage sustained during transport will be accepted. If the parcel is not in perfect condition, you must add reservations to the delivery person's delivery note before signing. No claim may be filed with the carrier if you have not issued reservations. You must refuse delivery if the goods are damaged, missing, or if the parcel has been opened or repackaged (except in the case of customs clearance).

For Colissimo shipments, if after receipt of the parcel you discover that a product has been damaged during transport, you MUST go and have the problem noted at your post office within 48 working hours following the signature of the receipt delivery note. Following this assessment, an official document will be issued to you by the post office (it must include the Colissimo number). For deliveries made by a carrier, you must file your claim with the latter within 48 hours by registered letter with acknowledgement of receipt.

In the event of an anomaly, we ask you to confirm this anomaly to us on the same day or at the latest one working day after receipt of your order, by email. Your request must also be confirmed by registered letter with acknowledgement of receipt, within 48 hours following receipt of your parcel, at the following address: ePoolRobot.com - Customer Services - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France)

In the event of loss or damage, you must issue precise and detailed written reservations on the carrier's delivery note in the presence of the carrier or its employees; you must then send the carrier a registered letter restating the reservations, within 48 hours following delivery. To assist you with these steps, we invite you to contact us via your customer account accessible from the homepage of our website. Goods accepted without reservations by the recipient at the time of delivery and/or failing a letter sent to the carrier within 48 hours, shall be deemed to have arrived in good condition and in their entirety (number of items, conformity with the order, etc.). No claim may be handled by ePoolRobot.com and the liability of ePoolRobot.com may not be incurred. For any question or difficulty you may encounter, we invite you to contact us via your customer account accessible from the homepage of our website.

Certain parcels dispatched by the services of La Poste or carriers are delivered to the recipient against signature. The liability of ePoolRobot.com may not be incurred in the event of the delivery note being signed by a person other than the recipient indicated on the delivery note. Any claim made by the recipient of the parcel without the latter's signature at the time of delivery of the parcel will be refused by ePoolRobot.com. Any claim submitted beyond this time limit may not be accepted and shall release ePoolRobot.com from all liability.

In the event of a delivery delay by la Poste within eight working days following the dispatch date indicated in the "tracking - dispatch notice" email, we suggest that you check with your post office whether the parcel is being held, and if applicable, we invite you to report this delay by contacting our Customer Service by telephone or from your personal account. We will then contact la Poste in order for an investigation to be opened. This la Poste investigation may last up to 21 working days from its opening date. If during this period the product is found, it will be re-routed to your home address as soon as possible. If, on the other hand, the product has still not been located at the end of these 21 working days, la Poste will consider the parcel as lost. Upon closure of the investigation for loss, we will send you a replacement product (return at our expense). If the ordered product(s) are no longer available, you will be entitled to a refund for the products concerned upon confirmed loss declaration by the carrier.

In the event of a delivery delay by other carriers within five to ten working days following the dispatch date mentioned in the "tracking - dispatch notice" email, we invite you to report this delay by contacting our Customer Service by telephone or by email from your personal account. We will open an investigation with the relevant carrier in order to obtain the location of the parcel. If the goods are found, they will be re-routed to your home address as soon as possible. In the contrary case and after obtaining the loss report declared by the carrier, we will re-dispatch the product(s) or, in the event of definitive unavailability, we will refund the sums collected in accordance with the terms of these general terms and conditions of sale.

The customer is solely responsible for the accuracy of the information provided when placing their order. Unless a specific service has been expressly subscribed to and paid for at the time of purchase, delivery is understood strictly to mean delivery to the point accessible by the standard transport vehicle and does not under any circumstances include porterage to the final location, moving, or installation of the product. The customer is required to communicate, at the time of the order and at the latest before dispatch, any constraint or difficulty of access to the delivery location, including in particular tonnage, height and width restrictions, narrow, private, impassable, regulated or dead-end roads, the absence of a manoeuvring area, or the requirement to use a reduced-size vehicle or specific equipment. In the absence of prior notification, all costs resulting from the impossibility or difficulty of delivery will be charged in full and automatically to the customer.

Regardless of the product, its weight, its volume or its method of dispatch, including for heavy or bulky items, all additional costs incurred shall remain exclusively the customer's responsibility in the event of a cancellation request after dispatch, refusal of delivery, absence at the agreed appointment, an inaccurate, incorrect or incomplete address, impossibility of delivery resulting from access constraints that were not reported, or any postponement or modification of delivery caused by the customer. These invoiced costs include, without limitation, outward and return transport costs, costs of travel or unsuccessful presentation, vehicle immobilisation, return to depot, storage, warehousing, safekeeping, handling, re-presentation, redelivery, as well as additional costs related to the use of a specific vehicle or handling equipment.

The goods may be kept in the carrier's or seller's warehouse at the customer's exclusive expense, and the seller reserves the right to require full and prior payment of all such storage, return and redelivery costs before any new presentation of the products or any re-dispatch. In accordance with the regulations and in particular with articles L. 221-5, L. 221-18 and L. 221-23 du Code de la consommation, in the event of the exercise of the right of withdrawal after dispatch or refusal of delivery, the direct costs of return shall remain exclusively the customer's responsibility and shall be deducted automatically from any refund, without the seller being required to provide any justification other than the amount of the costs incurred. In the event of damage noted at the time of delivery, non-conforming delivery, or an error attributable to the seller or the carrier, the customer must refer to the specific provisions set out in these general terms and conditions of sale.

You must take into consideration the fact that, in the context of the relocation of an order or a product to a country other than metropolitan France, you remain the importer (or intra-community acquirer) of the product(s) concerned. Customs duties, local taxes, import duties, or state taxes that may be required are your responsibility.

You must enquire with the local authorities of your place of residence regarding the conditions of entry of the ordered products and you must make any corresponding declaration and/or payment to the competent bodies of the country concerned. Furthermore, you must verify with the local authorities the possibilities of importing or using the products or services you intend to ship. You must also ensure that the technical specifications specific to the manufacturer comply with the legislation of the country concerned. If you do not comply with the legislation of the country into which you have introduced the products, we cannot be held liable.

In particular, if you have a delivery made anywhere other than French territory, you are required to proceed, with the authorities of your territory, with the payment of any tax, levy or remuneration due in respect of private copying or, more broadly, intellectual property rights. You must therefore enquire about whether the ordered product is subject to this possible tax, levy or remuneration, the amount thereof, as well as the terms of its declaration and payment to the authorities designated by the law of your place of delivery.

A returns policy for ordered goods is in place on ePoolRobot.com. Accordingly, any customer wishing to return equipment ordered on the ePoolRobot.com website must comply with this policy and adhere to the returns procedures. No return will be accepted without the prior authorisation of ePoolRobot.com, and the goods will be sent back to the sender at their own expense. ePoolRobot.com must have been informed in advance of any return before each shipment of goods is sent back, in order for it to be accepted. Return requests must be submitted exclusively on the ePoolRobot.com website, under the "my account" section accessible from the home page. Return requests made by telephone will not be processed by our After-Sales Service. Once accepted, ePoolRobot.com sends the customer a returns form accompanied by a reference number. The returns form must be printed and placed inside the parcel, and the assigned reference number must be clearly visible on the outside of the parcel so that it can be easily identified upon receipt by ePoolRobot.com. Returns must be shipped to the address provided by the ePoolRobot.com Customer Service team; this address will also be specified on your returns form. Any parcel deposited by the customer at the premises of ePoolRobot.com will be refused. The buyer must follow the returns or After-Sales Service procedure set out in the articles of our general terms and conditions of sale.

For any complaint, we invite you to contact our services by logging in to our website and visiting your customer account. All complaints relating to a defect in the delivered goods, an inaccuracy in quantities, or an incorrect reference in relation to the accepted offer or to the order confirmation by ePoolRobot.com, must be submitted to ePoolRobot.com by recorded delivery letter within 48 hours of receipt of the goods, without neglecting, where necessary and in accordance with the "Delivery" article of these T&Cs, any recourse against the carrier, failing which the buyer's right to make a complaint shall no longer be enforceable.

Any customer wishing to return a product must inform ePoolRobot.com in order to obtain the instructions, the return address and, where applicable, a reference number enabling their case to be identified. In the context of exercising the statutory right of withdrawal, this procedure facilitates the logistical processing of the return but does not constitute an additional condition for the exercise of the right of withdrawal, provided that such withdrawal has been validly notified within the statutory time limits. Unless otherwise provided by law or expressly accepted by ePoolRobot.com, the direct costs of return shall remain the customer's responsibility. The customer may arrange the return independently using the carrier of their choice. It is then the customer's responsibility to retain their proof of dispatch and, in the event of loss or damage during transit, to take the necessary steps with the carrier they have appointed and with any insurer they may have. Given the value of the goods sold, ePoolRobot.com strongly recommends the use of tracked shipping and insurance covering the full value of the returned product. For products that are heavy, bulky, fragile, or require specialist transport, ePoolRobot.com may offer a return label or arrange a collection directly. In the context of a withdrawal, the corresponding direct costs shall remain the customer's responsibility, unless otherwise agreed. The amount of such costs, or, where required by regulation, an estimate thereof, shall be communicated to the customer in accordance with the applicable legal provisions. Where ePoolRobot.com itself appoints the carrier, it shall handle the steps relating to any loss or damage attributable to that carrier. However, this transport arrangement does not relieve the customer of the obligation to properly prepare and package the goods in accordance with the article "Packaging, conditioning and preparation of the return".

The product must be prepared and packaged in such a way that it can be handled and transported without deterioration. It must be returned complete, with all accessories, cables, fixings, instructions, documents and other items supplied at the time of delivery. Any product that has been immersed or has come into contact with water must be thoroughly emptied, clean and completely dry before being packaged and dispatched. Original boxes, packaging, padding, foam inserts, bags and protective materials must be reused where they are available and still fit for transport. Failing this, the customer must use packaging offering an equivalent level of protection, suited to the weight, dimensions, fragility and value of the equipment. The various components must be correctly repositioned, protected, padded and secured. No product, accessory or item liable to move, knock against other parts, become scratched or break must be dispatched loose inside the box. Simply placing the original protective materials inside the parcel without repositioning them around the items they are intended to protect does not constitute adequate packaging. Where a product was delivered on a pallet, the return must be prepared on a suitable pallet allowing safe handling and transport. Where it was delivered in a transport carton, a crate or with specific packaging, the return must be prepared under conditions of protection and handling at least equivalent to those used for delivery.

Where ePoolRobot.com arranges the collection, it may request, prior to the carrier's attendance, one or more photographs of the product fully prepared for transport, in particular showing its packaging, padding and, where applicable, its pallet, wrapping or strapping. This check relates solely to the apparent suitability of the packaging to be accepted by the carrier. It does not constitute an assessment of the internal packaging nor a guarantee against any subsequent damage. If the packaging appears manifestly insufficient, ePoolRobot.com may ask the customer to correct it before scheduling or confirming the collection. If the carrier refuses to collect the item owing to inadequate packaging, the absence of a required pallet, poor padding or any other inadequate preparation, it is the customer's responsibility to repackage the product correctly. In the context of a withdrawal, the actual costs directly incurred by an unsuccessful collection attempt attributable to such inadequate preparation, as well as the costs of a further collection, remain the customer's responsibility. The absence or deterioration of the original packaging does not, in itself, remove the statutory right of withdrawal. However, where it results in a real loss of value, prevents resale under the same conditions or contributes to the deterioration of the product, this consequence may be taken into account in the assessment of its depreciation.

The customer (private individuals only) has a statutory right of withdrawal of 14 (fourteen) days, without being required to give any reason, from the date of receipt of the product. ePoolRobot.com applies a withdrawal period of 30 days, which may not be less than the statutory period. Once this period has elapsed, the right of withdrawal may no longer be exercised, unless otherwise provided by law. After having notified their decision to withdraw, the customer has a maximum period of 14 (fourteen) days to return the product to ePoolRobot.com. The direct costs of return remain the customer's responsibility, unless expressly accepted by ePoolRobot.com.

Items must be returned complete, clean and properly packaged, together with their packaging, accessories, instruction manuals, cables, fixings and all elements supplied at the time of delivery. Original cartons, padding, foam inserts, bags and protective materials must be reused where they are available and still suitable for transport; failing this, packaging offering an equivalent level of protection must be used. The various elements must be correctly repositioned, protected, padded and secured, and must not be dispatched loose where they are liable to shift, collide, scratch or break. Simply placing the original protective materials in the carton without repositioning them correctly does not constitute adequate packaging. Any product that has been submerged or has come into contact with water must be completely emptied, clean and thoroughly dry before dispatch, with no water, significant moisture, debris or residue. Instruction manuals, certificates, warranty documents and any other documents supplied must also be returned in their original condition where their alteration was not necessary for the inspection of the product.

The customer may handle or test the product to the extent necessary to establish its nature, characteristics and proper functioning. In accordance with Article L221-23 of the French Consumer Code, the customer remains liable for any diminution in value resulting from handling beyond that necessary for such inspection. The following may notably be taken into account where they effectively reduce the value of the product: signs of excessive use, dirt, debris or residue, scratches, scuffs, impacts, deformations, marks from installation, damaged packaging or instruction manuals, missing accessories or parts, weakened or broken components, and damage resulting from inadequate packaging, padding or protection. Diminution in value will be assessed on a case-by-case basis according to the actual loss in value, having regard in particular to the reasonable costs of cleaning, restoration or replacement and to the possibility of reselling the product as new, refurbished or second-hand. Where deterioration attributable to the customer renders the product irreparable, unusable or devoid of any residual commercial value, the diminution in value may extend to the full value of the product, provided that such loss is objectively established and justified. The absence or deterioration of the original packaging may also be taken into account where it genuinely reduces the value of the product, prevents its resale under the same conditions or contributes to its deterioration.

The decision to withdraw may be notified to ePoolRobot.com via the "my account" section, the withdrawal function made available on the website, or by any other unambiguous statement expressing the customer's wish to withdraw. In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal may not in particular be exercised in respect of goods made to the consumer's specifications or clearly personalised. ePoolRobot.com shall not be held liable for incorrect measurements, dimensions, colours or specifications provided or selected by the customer where the product has been manufactured or personalised on that basis.

In order to avoid any loss, theft or damage during return transit, it is strongly recommended that a tracked shipping service be used and that insurance covering the full value of the goods be taken out. The original packaging must, where necessary, be protected by a sturdy outer carton with appropriate padding. Where a product was delivered on a pallet, in a crate or in specific packaging required for its handling, its return must be prepared under at least equivalent conditions. If ePoolRobot.com arranges the collection, photographs of the product fully packaged and, where applicable, palletised, wrapped or strapped may be requested prior to the carrier's attendance. If the carrier refuses collection due to insufficient packaging, the absence of a required pallet or inadequate preparation, it is the customer's responsibility to remedy the packaging; the costs directly incurred as a result of an unsuccessful collection attempt and a further collection remain the customer's responsibility in the context of a withdrawal.

For any product, regardless of its weight or method of dispatch, where a cancellation request is made after dispatch or where the customer refuses a delivery in the exercise of their right of withdrawal, the direct costs of return remain the customer's responsibility, in accordance with Articles L221-18, L221-23 and L221-5 of the French Consumer Code. The specific provisions applicable to products damaged during their initial delivery shall, however, continue to apply.

Products returned to ePoolRobot.com in the exercise of the right of withdrawal will be inspected upon receipt. The refund will be processed in accordance with the French Consumer Code, within the applicable statutory time limit. For sales of goods, ePoolRobot.com may defer the refund until the product has been recovered or until proof of its dispatch has been received, whichever occurs first. The direct costs of return shall remain the responsibility of the customer, unless expressly accepted by ePoolRobot.com.

Any diminution in value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the product will be assessed on a case-by-case basis according to the actual loss of value identified. Account will be taken in particular of the condition of the product, its packaging, accessories and documentation, as well as any soiling, signs of use, scratches, impacts, missing, weakened or broken components, and the reasonable costs of cleaning, restoration or replacement. Where deterioration attributable to the customer or to inadequate packaging renders the product beyond repair, unusable or devoid of any residual commercial value, the diminution in value may amount to the full value of the product, provided that such loss is objectively established and documented. ePoolRobot.com will inform the customer of the findings made and the factors taken into account in that assessment.

ePoolRobot.com may document by photograph or video the condition of the parcel, its internal packaging, protective materials, the product and its accessories. In the event of breakage, deterioration, missing parts or any other significant anomaly, the customer will be informed as soon as possible following the inspection. Any parcel showing external damage liable to have affected its contents may be refused or accepted with reservations from the carrier. Where a product is found to be broken or damaged upon unpacking, including where the outer carton shows no apparent anomaly, ePoolRobot.com may also document the condition of the carton, the cushioning, the protective materials and the product.

Where the return shipment has been arranged directly by the customer with a carrier of their choice, it is the customer's responsibility to take the necessary steps with that carrier and any relevant insurer in respect of any loss or damage occurring during transit that is not attributable to ePoolRobot.com. ePoolRobot.com will provide the customer, to the extent possible, with the photographs and findings useful to support their claim. Where ePoolRobot.com has provided the return label or has directly engaged the carrier, ePoolRobot.com will carry out the necessary steps in respect of any loss or damage attributable to that carrier, excluding damage resulting from inadequate packaging, cushioning or preparation on the part of the customer.

The refund will be made using the same payment method as that used at the time of the order, unless the customer expressly agrees to an alternative method that incurs no additional charges. It includes the initial delivery costs up to the amount corresponding to the standard delivery option offered by ePoolRobot.com, excluding any surcharges relating to a more expensive delivery method chosen by the customer. For any return accepted on a commercial basis outside the statutory withdrawal period, the conditions governing the return, repackaging, refund or store credit will be agreed with the customer prior to acceptance of the return.

Where a product is to be returned to the customer following inspection, the costs of re-dispatch shall remain the customer's responsibility, unless otherwise provided by law. The customer may provide a prepaid shipping label appropriate to the product, or request that ePoolRobot.com arrange re-dispatch following payment of the corresponding costs. In the absence of any response despite reminders and formal notice, ePoolRobot.com may implement the legally applicable procedures for goods that remain unclaimed over a prolonged period.

In the event of a delivery error or non-conformity with the information appearing on the order form, the customer must notify ePoolRobot.com within three working days of receipt of the parcel. After this period, any claim submitted cannot be accepted. Claims must be sent by recorded delivery with acknowledgement of receipt to ePoolRobot.com - Service Retour - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France), and must include: the Buyer's contact details, the product references, and the grounds for the claim.

ePoolRobot.com will reimburse the customer for the return postage costs of the parcel upon presentation of supporting documents and up to the cost of a single Colissimo shipment, without exceeding a maximum amount of 15 Euros per returned parcel. Reimbursement of postage costs will be valid solely for items subject to a return request as indicated on the return form sent by ePoolRobot.com to the customer. No cash-on-delivery shipments will be accepted. Failure to comply with the procedure set out above and with the returns policy (see the "After-Sales Service" article) and the deadlines indicated, the Buyer shall not be entitled to submit any claim for non-conformity or apparent defect in the products delivered, the products being deemed in such case to be conforming and free from any apparent defect.

In the event of a delivery delay, we advise you to check the status of your order directly online from your customer account before contacting us, on the carrier's website using your shipment tracking number. If your order does not have a shipment tracking number, we kindly ask you to contact us via your customer account in order to obtain information on the delivery timeframe for your parcel. We invite you to report any delay of one week beyond the average observed delivery timeframe, so as to enable us to open an investigation with the carrier (investigation timeframes may vary from one to three weeks). If, during the investigation period, the product is found, it will be immediately re-routed to your home address. If, on the other hand, the product is not found upon conclusion of the investigation period, the carrier will consider the parcel as lost, and we will send you a replacement product at our expense.

Any defective equipment during the warranty period must be returned to ePoolRobot.com at the following address, accompanied by the return form previously issued by ePoolRobot.com: NETBUY SAS - SAV - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France). In certain cases and depending on the type of product, the equipment may be returned by the buyer directly to the manufacturer's after-sales service. ePoolRobot.com will provide the buyer with the contact details of the relevant department. After-sales service requests are made exclusively through the After-Sales Service section accessible from the customer's personal account. All requests made by telephone, fax or any other means must be confirmed without exception through the After-Sales Service section of the customer's personal account, so that an after-sales service file can be created by ePoolRobot.com.

Any intervention by ePoolRobot.com beyond the first year of warranty is at its discretion (except where the manufacturer's warranty exceeds 1 year). Should ePoolRobot.com accept warranty coverage beyond the first year, shipping and handling charges may be invoiced to the end Customer, having first informed them of the exact amount of such intervention by means of a quote, which will be made available in their customer account. Depending on the products and the date of purchase, repair coverage will be handled either by ePoolRobot.com or directly by the manufacturer.

This warranty does not cover damage resulting from accidents, misuse, negligence, or significant alteration to the appearance or operation of the returned equipment. In the event that a return to the manufacturer is possible for a repair quote on equipment outside of warranty, administrative and shipping fees will be charged for the return of the equipment should the requested quote be refused. The amount of the administrative fees and shipping costs for returning the product will be set out in a quote that will be sent to the Customer. Where the fault results from user damage, or is excluded from the warranty (wear parts, non-compliant use, etc.), a repair quote will be sent to the Customer through their customer account. In the event of refusal to accept the quote and non-payment of the amount due within 3 months, ePoolRobot.com reserves the right to resell the equipment in order to cover the costs incurred in assessing the equipment. The equipment may also, in the event of non-collection by the customer, be disposed of.

After payment of the amount due, and in the event that the Customer wishes to appoint a carrier to collect their product, the Customer must inform ePoolRobot.com of their wish, provide the name of the carrier and the planned collection date. ePoolRobot.com shall not be held liable in the event of damage during transit of the equipment by the carrier appointed by the Customer.

Following approval from our services, you must return your product to us within 5 working days, accompanied by the return authorisation form and a photocopy of the invoice. Any equipment that has been submerged or in contact with water must be perfectly dry before dispatch. In accordance with the clause "Necessity of Original Packaging", any defective product must be returned in its original packaging. In the event that the product's packaging is insufficient (absence of protective material), the customer must over-pack the parcel in a second cardboard box specifically designed for shipping and secure it with adequate protective materials. ePoolRobot.com accepts no liability in the event that equipment is damaged during transit. All accessories, cables, instruction manuals, etc. must be returned unless our services explicitly instruct otherwise. Products are returned at your expense and at your own risk. We strongly recommend that you dispatch the defective product by recorded delivery or with additional insurance cover in order to guarantee, if applicable, compensation for the products up to their original market value in the event of misappropriation or loss of the goods.

In the event that certain spare parts or items need to be replaced, you will be asked to return the defective part to the address indicated on your return authorisation form in order to receive the replacement products. Please be advised that no dispatch will be carried out by our After-Sales Service or by the manufacturers' services without prior return of the defective products. In the event that new equipment has been sent by our services or those of the manufacturers and the defective equipment is not returned by the Customer, ePoolRobot.com reserves the right to charge the customer for the amount of the parts dispatched.

Any product returned as faulty which, following assessment, proves to be in good working order or to have been damaged by the Customer (see exclusion conditions in the clause "Warranty & Liabilities" of these general terms and conditions) will be returned to you at your expense, increased by a fixed handling and diagnostic fee of 30 euros to cover the logistical and technical costs incurred by ePoolRobot.com. In the event that the equipment has been assessed by the manufacturer's After-Sales Service (motor, electrical cabinet, etc.), the assessment costs will be charged to you at the manufacturer's applicable rate.

Non-defective equipment will be returned to the Customer following full payment of all sums due in connection with the assessment carried out by ePoolRobot.com or by the manufacturer, including the costs of returning the equipment to your address. A quote comprising the fixed fee of 30€ (or manufacturer's assessment costs) as well as the transport costs for the return of the goods will be made available in your Customer account for approval.

In the event of refusal to accept the quote and non-payment of the sum due within a period of 3 months, ePoolRobot.com reserves the right to resell the equipment in order to cover the costs incurred for the assessment of the non-defective equipment. The equipment may also, in the event of non-collection by the customer, be disposed of.

Following payment of the fixed fee and in the event that the Customer wishes to instruct a carrier to collect their product, the Customer must inform ePoolRobot.com of their wish to do so, providing the name of the carrier and the scheduled collection date. ePoolRobot.com cannot be held liable in the event of damage occurring during transportation of the equipment by the carrier instructed by the Customer.

Any equipment returned by the carrier following a refusal of delivery on the part of the Customer, or unclaimed by the Customer, will be held in our warehouses for 3 months; after this period, the equipment will be disposed of.

We therefore invite you, before any return, to thoroughly test your product by contacting the manufacturer if necessary — whose contact details appear on the documents accompanying the product or on their website — before returning it, and to include on the return authorisation form enclosed with your parcel a precise description of the fault you have identified. ePoolRobot.com reserves the right to refuse the return if the procedure has not been followed or if the parcels are not in perfect condition upon receipt by our After-Sales Service (misappropriation, insufficient packaging, etc.). The return of products is carried out at the Customer's expense and risk.

On ePoolRobot.com, you have 30 days to change your mind! You have 30 calendar days from the receipt of your product to notify your decision to withdraw, without having to provide any reason. After notification of your decision, you have the applicable statutory period to return the product.

To facilitate the processing of your return, you may submit your request from your customer account on ePoolRobot.com. A return voucher or return number will then be assigned to you and must be included with the parcel in accordance with the instructions provided, without being affixed directly to the original commercial packaging. In the event of withdrawal on a product with a Gold Warranty, ePoolRobot.com will also refund the amounts paid for the subscription of that warranty.

Items must be returned to ePoolRobot.com in new condition and fit for resale, in their original state (packaging, accessories, instructions, cabling, trolley, fixings…), properly sealed, and accompanied by the invoice corresponding to the purchase. We invite you to consult the conditions of application of the 30-day withdrawal period in the "Right of Withdrawal" article of our general terms and conditions of sale.

For any product, regardless of its weight or the shipping method (including heavy or bulky items), in the event of a cancellation request by the customer when the product has already been dispatched, or in the event of refusal of delivery by the customer, for whatever reason, the return costs shall remain the exclusive responsibility of the customer and will be invoiced on the basis of actual costs, in accordance with Articles L221-18, L221-23 and L221-5 of the French Consumer Code. However, if the parcel is damaged by the carrier during delivery, the customer must refer to the specific provisions relating to damaged products set out in this contract.

In order to document the condition of the product and to arrange its return, the customer must provide, where applicable to the product:
• Six (6) photographs of the product (front view, four (4) sides and underside)
• One photograph of the basket location for robots
• One photograph of the basket/waste bag for robots
• One photograph of the box, packaging and available protective materials
• The product serial number

These elements serve in particular to identify the equipment, to record its condition prior to dispatch and, where ePoolRobot.com arranges a collection, to verify the apparent preparation conditions of the parcel. This administrative procedure does not prevent the exercise of the statutory right of withdrawal where it has been validly exercised.

For the return to be accepted, the product must be strictly in new condition, with no trace of water, use or scratching. Any product that has been submerged or has come into contact with water must be completely emptied and thoroughly dry before dispatch.

For robots or vacuum cleaners, the basket or waste bag must be emptied, cleaned and returned with the product. For Beatbot devices, the ClearWater cartridge must not have been used. The same applies to any used consumable, damaged accessory or missing item. Furthermore, the product must not have been registered with the Manufacturer (via the application or any other means). We invite you to consult the conditions governing returns in the "Satisfied or refunded" article of our general terms and conditions of sale.

Any trace of excessive use, soiling, scratching, deterioration, missing or broken parts, damaged packaging or protective materials, as well as any other alteration diminishing the value of the product, will be dealt with in accordance with the provisions of these General Terms and Conditions of Sale relating to the depreciation of returned products.

The availability of items is indicated on each product page based on the information known at the time of its last update. Products are sold subject to actually available stock. References such as "in supplier stock", "available within X days", "to order", or equivalent, in respect of products not held directly by ePoolRobot.com, are based on information provided by the supplier, manufacturer or dispatching warehouse and remain subject to confirmation at the time the order is processed. Displayed availability may change, in particular as a result of simultaneous orders, a stock discrepancy, an unreported stock-out, a replenishment delay or a change to the production schedule.

Unless otherwise stated, lead times quoted are expressed in working days and begin to run after final validation of the order, actual receipt of payment and receipt of all information that may be required for the preparation, configuration or manufacture of the product. They correspond to the estimated lead time before the product is made available or dispatched and do not include transit time. Delivery may require several additional days depending on the method of transport, the weight or volume of the product, the location of the warehouse, the destination, delivery route scheduling, the arrangement of delivery appointments, the accessibility of the delivery address, periods of high activity, public holidays, and any customs, administrative or transit formalities. Refusal or postponement of a delivery appointment by the customer will extend the delivery lead time accordingly.

Lead times communicated are estimates where they depend on a supplier, manufacturer, carrier or commercial release schedule that has not yet been definitively confirmed. ePoolRobot.com will inform the customer as soon as possible of any unavailability or significant change to the lead time brought to its attention. A new estimated date or period may then be communicated. Technical, professional, personalised, made-to-order or pre-order products may be subject to variable lead times depending on their technical complexity, the options selected, the availability of components, the manufacturer's schedule and their actual commercial release date. Where delivery before a specific date constitutes an essential condition of the order, the customer must notify ePoolRobot.com prior to validation of the order; such a deadline shall only become contractually binding upon the express written acceptance of ePoolRobot.com. These provisions do not deprive the consumer of their statutory rights in the event that the agreed delivery date or lead time is exceeded.

ePoolRobot.com does not carry out the installation or commissioning of products sold on its website unless otherwise stated on the product page. ePoolRobot.com shall bear no liability where the installation of the ordered product has been carried out by the customer or by a third party.

The customer must comply with the product's instruction and installation manual in order for the product warranty to be applicable. Any damage to the product during its installation by the customer or a third party shall not be covered by ePoolRobot.com, which disclaims all liability in the event of damage caused or non-compliance of the installation with the manufacturer's assembly instructions and specifications.

Unless otherwise stated on the product pages, heat pumps, heaters, heat exchangers, dehumidifiers or any other equipment requiring specific installation (non-exhaustive list) must mandatorily be installed in accordance with best trade practices and the manufacturer's recommendations. Failure to comply with these obligations (non-compliant installation) may result in the warranty being voided; repairs shall thereafter be charged to the customer. A quote shall be drawn up prior to each out-of-warranty intervention; should the customer decline the quote, the equipment shall be returned to them at their expense with no intervention having been carried out on the equipment by the after-sales service.

Certain equipment and materials sold on ePoolRobot.com must be installed by a professional or an approved installer in order to benefit from the manufacturer's warranty. The customer must therefore ensure, before any installation, that the equipment may be installed/commissioned by a non-professional. This type of information is generally specified in the assembly instructions, the user manual, or the warranty card supplied with the product. In the event that this information does not appear on the documents provided with the equipment, the customer must contact the after-sales service of ePoolRobot.com before carrying out any installation of the equipment concerned.

The customer confirms that they have the means to carry out the installation of the delivered products, as ePoolRobot.com only provides delivery. It is the sole responsibility of the Buyer, if they do not consider themselves sufficiently competent to install the equipment, to seek the assistance of an adviser or a professional.

The transfer of ownership of items purchased on ePoolRobot.com to the customer shall only take effect upon full payment of all sums due, regardless of the date on which the items are delivered to the customer. In accordance with law 80-335 of 12/05/80 and law 85-89 of 25 January 1985, delivered goods shall remain our property until full payment of the price has been received, even if those goods are no longer in the buyer's possession. The transfer of ownership and the performance of these Terms and Conditions apply solely to the customer who originally placed the order. During the period between delivery and transfer of ownership, the risks of loss, theft or destruction shall be borne by the buyer. Failure by the buyer to fulfil their payment obligations entitles the seller to demand the immediate return of the delivered goods, at the buyer's expense and risk.

These terms and conditions of sale, together with all clauses relating thereto, are governed by French law. In the event of a dispute between professionals, only the courts of Grasse shall have jurisdiction. In the event of a dispute, the customer shall endeavour to find an amicable solution with ePoolRobot.com. The conclusion of this contract is located in France.

This contract is governed by French law. The application of the Vienna Convention on the international sale of goods is expressly excluded. ePoolRobot.com will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the French Civil Code. The computerised records of ePoolRobot.com shall be considered by the parties as proof of the communications, orders, payments and transactions that have taken place between the parties, unless proven otherwise. The electronic signature constituted by the "double-click" procedure at the time of placing the order and recording it carries the same value as a handwritten signature between the parties. French law is applicable without, however, excluding the application of the mandatory statutory rights granted to consumers or of more protective mandatory law as applied by a foreign court seised by a consumer from the corresponding country.

All disputes relating to the formation, performance and termination of the contractual obligations between the parties that cannot be resolved amicably shall be submitted to the French courts. In the event of a dispute with professionals and/or traders, it shall be submitted to the jurisdiction of the Commercial Court of Grasse, within whose area ePoolRobot.com has its registered office, regardless of the conditions of sale and the method of payment accepted, even in the event of a warranty claim or multiple defendants, ePoolRobot.com reserving the right to bring proceedings before the territorially competent court with jurisdiction over the purchaser's registered office. It is noted that these provisions do not deprive customers residing outside France of the rules set out in the international conventions applicable to them.

If one or more provisions of these terms and conditions of sale are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the remaining provisions shall retain their full force and effect. The fact that either party does not invoke a breach by the other party of any of the obligations referred to in these terms and conditions of sale shall not be construed in the future as a waiver of the obligation in question.

ePoolRobot.com complies with the French Consumer Code by indicating the characteristics of the items sold, enabling the customer to familiarise themselves with the product they intend to purchase on the website. All efforts have been made by ePoolRobot.com to ensure the accuracy of the information provided by its partners and presented on the website. ePoolRobot.com is nevertheless unable to guarantee the accuracy thereof, including in respect of prices, product editorial content, images and product specifications. ePoolRobot.com shall not be liable for any consequences, incidents or special damages arising from electronic transmissions or from the accuracy of the information transmitted, even in the event that ePoolRobot.com was aware of the possibility of such damages. ePoolRobot.com reserves the right to modify its product listings (texts, images, specifications, videos, etc.) at any time and without prior notice.

Should a received product, despite all our efforts, fail to correspond to the information provided on our website, the customer must immediately notify us via their customer account. The customer will then be offered the return of the non-conforming received goods at our expense, the replacement of the product with a conforming product, or a refund of the order in the event that replacement is not possible.

All trademarks cited are the property of their respective owners. Manufacturers' names are used solely for identification purposes. We regret any omission of any trademarks and, where this is the case, have no intention of infringing the rights in such trademarks.

In the event that any clause of this contract becomes null and void as a result of a change in legislation, regulation or a court decision, this shall in no way affect the validity and observance of these terms and conditions of sale.

These terms and conditions of sale and the order summary transmitted to the purchaser together form a contractual whole and constitute the entirety of the contractual relations between the parties.

In the event of any conflict between these documents, the terms and conditions of sale shall prevail.

In accordance with Article L. 612-1 of the French Consumer Code, the consumer, subject to Article L.612.2 of the French Consumer Code, has the option of submitting a request for amicable resolution through mediation, within a period of less than one year from the date of their written complaint to the trader.

This establishment has designated, by membership registered under number 50199/VM/2208, SAS Médiation Solution as its consumer mediation entity.

To refer a matter to the mediator, the consumer must submit their request:
- Either in writing to: Sas Médiation Solution, 222 chemin de la bergerie, 01800 Saint Jean de Niost. Tel. 04 82 53 93 06
- Or by email to: contact@sasmediationsolution-conso.fr
- Or by completing the online form entitled « Saisir le médiateur » on the website https://www.sasmediationsolution-conso.fr

Regardless of the method of referral used, the request must necessarily contain:
- The postal, telephone and electronic contact details of the applicant,
- The name, address and registration number with Sas Médiation Solution of the professional concerned,
- A brief statement of the facts. The consumer shall indicate to the mediator what they expect from the mediation and why,
- A copy of the prior complaint,
- All documents enabling the request to be examined (purchase order, invoice, proof of payment, etc.)

The files of ePoolRobot.com are registered with the Commission Nationale de l'Informatique et des Libertés (CNIL). The data collected is used for the purposes of processing and fulfilling customer orders, personalising communication on the website and improving the various services offered. ePoolRobot.com undertakes not to disclose to third parties any confidential information provided by its customers.

The information you provide to us is essential for the processing and dispatch of orders, the issuing of invoices and guarantee contracts; failure to provide such information will result in the cancellation of your order. By registering on the website, you undertake to provide us with accurate and truthful information about yourself. The communication of false information is contrary to these general terms and conditions as well as to the terms of use set out on the website. In accordance with « Informatique et Libertés », the processing of your information has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). ePoolRobot.com is authorised to collect, process and use information relating to you. Such data is subject to automated processing.

In accordance with French law « Informatique et libertés » n°78-17 du 6 janvier 1978, the customer has the right to access and rectify data concerning them. To exercise this right, they need only send a letter to: ePoolRobot.com - Service Clients - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France).

The items offered by ePoolRobot.com, unless otherwise stated on the product page (clearance stock, demonstration equipment, special deals), are sold new and in their original packaging. They are identical in every respect to those available through traditional distribution networks. Any warranty exceeding 1 year offered by the manufacturer must be handled directly by the manufacturer with the end customer. Items whose warranty period is not specified on the product page, spare parts, and products sold in the "Clearance" section benefit from a 1-month warranty. Consumable products (maintenance accessories, brushes, chemical products, etc.) and wear parts are not covered by any warranty.

In accordance with the law, the customer benefits from the provisions of the statutory warranty relating to latent defects upon full payment of their order. The manufacturer's warranty terms and duration are indicated on the information sheet for the items presented on ePoolRobot.com. No warranty claim will be processed without presentation of the purchase invoice for the item. Any item for which the warranty has expired will not be covered by ePoolRobot.com.

The following are excluded from the warranty: Exclusions set out in the manufacturer's commercial warranty; Damage resulting from failure to observe the manufacturer's instructions or requirements; Routine maintenance operations as well as accessories and consumables; Cosmetic damage; Theft, fire, and all risks covered by home multi-risk insurance; Devices whose specifications have been modified; Devices that have been disassembled by a company not approved by ePoolRobot.com; Failure to comply with maintenance instructions and requirements; Abnormal or improper use of the item; Defects and their consequences arising from use not in accordance with the intended purpose of the product (professional use, collective use, etc.); Products subject to a specific assistance and maintenance contract.

The company NETBUY SAS is not the producer of all products presented, within the meaning of law n°98-389 of 19 May 1998 on liability for defective products.

As ePoolRobot.com is not the manufacturer of the items sold on the site, its liability cannot be engaged in the event of damage caused to property or a person as a result of a defect in the item. The customer must pursue the liability of the manufacturer of the purchased item. The liability of ePoolRobot.com cannot be engaged in the event of commercial losses or loss of earnings in connection with the use of the site and the conclusion of the sales contract between the customer and ePoolRobot.com.

Failure to comply with the general terms and conditions of sale and/or use of the site, as well as any particular notices/restrictions indicated on the pages of the site, shall result in the customer bearing full liability. ePoolRobot.com shall not be held liable for damage caused by failure to comply with the texts and articles mentioned on the site, nor for the customer's breach of applicable laws, import duties including the regulations of national and international carriers, in particular in relation to the delivery of chemical, prohibited, or hazardous products.

The liability of ePoolRobot.com cannot be engaged in the event of commercial or financial losses suffered by the customer as a result of a manufacturing defect or technical problem with the product received, damage to or loss of the parcel by the carrier, in particular losses relating to the filling of swimming pools and spas as well as their maintenance (filling, draining, water treatment products, electricity, etc.). ePoolRobot.com shall also not be held liable for losses arising from breakdowns of electrical filtration equipment (swimming pool pump, filtration unit, etc.) causing the interruption of pool filtration during the after-sales service procedure and expert assessment of the product by the manufacturer.

Certain equipment and materials sold on ePoolRobot.com must be installed by a professional or an approved installer in order to benefit from the manufacturer's warranty. The customer must therefore ensure, prior to any installation, that the equipment may be installed/commissioned by a non-professional. This type of information is generally specified in the assembly instructions, the user manual, or the warranty card supplied with the product. In the event that this information does not appear on the documents provided with the equipment, the customer must contact the after-sales service of ePoolRobot.com before installing the equipment concerned.

If an item is defective or non-conforming during the warranty period, the customer shall contact the customer services department of ePoolRobot.com, which will inform them of the procedure to follow for returning the equipment. No return will be accepted without the prior authorisation of ePoolRobot.com, and the equipment will be returned to the sender at their expense. No item may be the subject of an on-site intervention. All warranties are understood to be workshop-return warranties. Any costs of assembling/disassembling defective parts shall be borne by the Customer.

In the event that installed/commissioned equipment requires the presence of a professional or a technician from NETBUY SAS during an after-sales service intervention by the manufacturer, travel costs and/or accommodation costs will be invoiced to the customer and are payable in full prior to any intervention by one of our technicians or an approved professional. Call-outs and interventions will be carried out exclusively in Metropolitan France (excluding Corsica). The liability of ePoolRobot.com cannot be engaged with regard to the on-site replacement of defective parts under the manufacturer's contractual warranty. The Customer waives all recourse against ePoolRobot.com in respect of call-out costs and/or labour costs, including in the event of installation by one of its partners of equipment purchased by the Customer.

A product under warranty will, at the manufacturer's discretion, be exchanged or repaired. Items must be returned in their original, intact packaging and in perfect resaleable condition, together with all delivered components (accessories, packaging, instructions, cabling, etc.). Any item that is damaged, incomplete, or whose original packaging has been damaged will not be taken back, refunded, or exchanged, and will be returned to the customer with postage due. The costs and risks associated with returning the defective or non-conforming item remain the responsibility of the customer.

The Gold Contract applies to products exclusively distributed by ePoolRobot.com, with the exception of products sold by partner websites. The guarantee is therefore only offered on the website www.ePoolRobot.com. The Gold Contract covers only breakdowns that fall within the scope of the manufacturer's guarantee. The product must have been used under normal conditions of use and in accordance with the instructions supplied with the product. Products that have been damaged as a result of misuse or failure to comply with the manufacturer's instructions will not be covered by the Gold Contract.

Heating products, automated treatment systems, robots, electrolysers, cells, and pumps for private swimming pools used for professional purposes (collective or public swimming pools) will not be covered by the Gold Contract guarantee.

Also excluded from the Gold Contract guarantee are so-called consumable products (chemical products, spare parts, covers, etc.), and all products that do not display the Gold Contract logo on their product page.

The duration of the Gold Contract is one or two years (or 90 days depending on the product) and begins on the day it is invoiced, the invoice date being conclusive proof. The duration of the Gold Contract is indicated on the product page as well as in your basket. The new product selected under the Gold Contract will benefit from the original manufacturer's guarantee as indicated on the product page.

Throughout this entire period, this guarantee allows you to obtain a single purchase voucher per item in the order equivalent to the purchase value of the product excluding additional fees and services (the invoice being conclusive proof), and to order a new product on ePoolRobot.com as a replacement for the repair of your defective product. Purchase voucher valid for 2 months across the entire website, excluding delivery and excluding promotions. Purchase voucher that is non-endorsable, non-refundable, non-cumulative, non-transferable to a third party and non-exchangeable for cash. See terms and conditions of use for purchase vouchers and promotional codes.

The amount of the Gold Contract guarantee will be indicated in your basket before order confirmation.

To benefit from the Gold Contract guarantee, the option must be subscribed to at the same time as the purchase of the product and on the same order. The guarantee applies to the products selected in the basket for which it is offered as an option. Should you not wish to benefit from the Gold Contract guarantee on a product, you will simply need to remove it from the basket before confirming your order.

The Gold Contract guarantee is linked to its subscriber at the time of the order; it cannot be transferred, including in the event of resale of the product and/or change of ownership.

In the event of a payment incident on the order (payment in 3/4 instalments by credit card or cheque, cheque, bank card, etc.), the Gold Contract guarantee will be suspended until full payment of the sums due. In the event that the defective product is in the possession of ePoolRobot.com, the Purchase Voucher will be sent to the customer only once the order has been paid in full.

Your product covered by the Gold Contract guarantee has broken down during the subscription period of the Gold Contract and you wish to obtain your purchase voucher in order to acquire a replacement product — nothing could be simpler.

To do so, simply log in to your ePoolRobot.com customer account, accessible 7 days a week and 24 hours a day using your email address and password. Go to your After-Sales Service section, select the defective product and submit a request for application of the Gold Contract guarantee. For any question relating to the application of the Gold Contract guarantee, simply contact the ePoolRobot.com Customer Service via your Customer account. Upon receipt of your request and after processing by our services, a returns slip will be sent to you by email indicating the postal address to which the defective product must be returned for assessment.

The defective product must be returned in its original packaging, accompanied by all original accessories (instructions, cable, hoses, accessories, etc.) with the returns slip clearly visible on the parcel. Please note that for products that are submerged or in contact with water (heaters, pumps, heat exchangers, etc.), it is imperative to dry them before dispatch. To guarantee compensation in the event of loss or theft of the parcel during transit, we invite you to take out insurance with la Poste or the carrier.

Upon receipt of the product and after assessment of the breakdown by our services, which will be carried out within a maximum of 15 days, ePoolRobot.com will send you by email a purchase voucher within 10 days for an amount identical to that paid for the product at the time of the order. Your purchase voucher will be valid for two months; after this period, it will be expired and inactive. You may use the Gold Contract guarantee only once per product. This purchase voucher cannot be exchanged or split; it is neither offsettable nor refundable. If the amount of the order paid with the purchase voucher is less than the amount of the purchase voucher, the remaining balance is forfeited after the order.

You will thus have the option of immediately using your purchase voucher on ePoolRobot.com to acquire a new product of your choice from our catalogue of more than 250 references. In the event that the amount of the replacement product is greater than that of the defective product, you will be able to make up the difference using the payment method of your choice available on the website when confirming the order.

In the event that the Gold Contract guarantee cannot be applied following the technical assessment (improper use, failure to comply with the manufacturer's instructions, use of incompatible products, operation without water, signs of impact, incomplete product, etc.), your purchase voucher request will not be taken into account. Your defective product will therefore follow the standard after-sales service procedure, with return to the manufacturer for in-depth assessment and preparation of a repair estimate.

Upon receipt of the manufacturer's estimate, a repair quote will be sent to you in your customer account for validation. You will be able to choose the payment method of your choice to settle this quote. Should you refuse the quote provided, the costs of assessment of the equipment and preparation of the quote by the manufacturer will be charged to you and the product will be returned to you as-is at your expense.

Stay worry-free all year round with ePoolRobot.com! In order to offer you ever more services and peace of mind, our team makes a loan pool robot available to you during the expert assessment and repair period of your robot, should it break down during the first year of the manufacturer's warranty. No more endless waiting, dirty pool water and cleaning chores during the summer season: ePoolRobot.com takes care of everything with its Contrat Sérénité.

To benefit from your loan robot, all you need to do, when submitting your request for the defective robot to be handled by our after-sales service, is select the Contrat Sérénité option. After submitting your after-sales service request and paying the flat-rate subscription fee of 39.00€ as well as the security deposit, you will be asked to send, by fax or via your after-sales service account, proof of dispatch of the defective robot. You may also subscribe to the Contrat Sérénité option when purchasing your robot on our website.

Upon receipt of the dispatch confirmation, a loan robot will be sent to you by the carrier selected by ePoolRobot.com. For any address located in metropolitan continental France, excluding Corsica and islands, the round-trip transport costs for the loan robot are fully covered by ePoolRobot.com. For any other destination, in particular Corsica, islands and overseas departments or territories, delivery remains possible subject to feasibility. Any additional round-trip transport costs will then be borne by the customer and will be the subject of a detailed quote sent by ePoolRobot.com, which must be expressly accepted before any dispatch of the loan robot.

Once your robot has been repaired and collected by you, all you need to do is affix the return label enclosed with the loan robot to the parcel in order to send it back to us, in accordance with the transport arrangements provided by ePoolRobot.com.

The loan robot is made available to you without any condition linked to the type of breakdown encountered. Whether it concerns a cable, a motor unit, a track or a power supply, you can benefit from the loan robot under the Contrat Sérénité. In the event of a breakdown not covered by the manufacturer's warranty, you will however be required to pay the repair quote for your robot available in your customer account (expert assessment, labour and spare parts).

Beware of imitations: ePoolRobot.com offers you a loan robot with no specific condition linked to the type of breakdown.

The defective robot must have been purchased exclusively on ePoolRobot.com and must still be covered by the manufacturer's warranty. The customer must have subscribed to the Contrat Sérénité option at the price of 39.00€ including VAT and paid the security deposit of 399€ including VAT for the loan robot by credit card or bank cheque.

The applicant must be the subscriber of the Contrat Sérénité and the owner of the defective robot. Full coverage of the round-trip transport costs of the loan robot by ePoolRobot.com is limited to addresses located in metropolitan continental France, excluding Corsica and islands. For any other destination, delivery remains possible subject to feasibility and any additional round-trip transport costs remain the responsibility of the customer, in accordance with the conditions set out in article 13.1.

The loan offer is limited to one (1) time per year and per household for the same product (same name and same billing address). The benefit of the loan may only be granted once for the same robot covered by the Contrat Sérénité. Any subsequent breakdown of that same robot is excluded from the loan offer and will give rise, should the customer wish to have a new replacement unit, to the drawing up of a paid quote including in particular parts, labour and logistics costs. The duration of the loan may not exceed one month, unless otherwise agreed by ePoolRobot.com.

The type and model of the loan robot, including for robots intended for professional use in collective or public swimming pools, are determined exclusively by ePoolRobot.com based on the stock available at the time of the request. The Contrat Sérénité option is only offered for products benefiting from this offer at the time of their purchase or when it is offered in the customer's personal account.

The loan robot must be returned exclusively according to the transport arrangements indicated by ePoolRobot.com and, when a return label is provided, using that label. The robot is inspected by our team before and after each loan. A report describing its condition is enclosed with the product in order to prevent any dispute. If the customer notices, upon receipt, damage that is not mentioned therein, they must immediately inform ePoolRobot.com via their customer account. After a period of 24 hours from receipt of the loan robot, no claim relating to its condition upon delivery can be taken into account by ePoolRobot.com.

The security deposit of 399€ paid will be returned to the customer by re-crediting the credit card used to pay said security deposit or by bank cheque within 72h after receipt and inspection of the loan robot by ePoolRobot.com. In the event of damage found or non-return of the loan robot, the security deposit will not be returned to the customer. Furthermore, it is the customer's responsibility to comply with the conditions of use and operation of the loan robot, to ensure that the loan robot is not left in the pool after use and to store it carefully in a dry place away from light (UV).

This loan offer is not valid in the event of cancellation of the order by the customer, regardless of the reason for returning the product. Any request for a loan robot will be refused in the event of total or partial non-compliance with the conditions of application and/or the loan procedure referred to above.

The loan robot remains the exclusive property of ePoolRobot.com. At no time may the loan robot be lent by the customer to a third party, assigned or sold. In the event of non-compliance with the right of ownership, the customer may face criminal prosecution.

The ePoolRobot.com loyalty programme is designed and managed by the company NETBUY SAS, registered at RCS CANNES 822 581 633. Its registered office is located at - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France). These terms and conditions define the conditions of participation in the loyalty programme, which allows, based on purchases made on ePoolRobot.com, the accumulation of points and benefits.

A Programme Member is any adult natural person wishing to join the ePoolRobot.com loyalty programme and meeting the general enrolment conditions as defined herein.

Membership of the ePoolRobot.com loyalty programme may only be recorded and validated if the information provided by the Customer on the membership form is complete, legible and usable. Once registration has been validated, the Customer will be assigned a loyalty number.

The company NETBUY SAS reserves the right to modify the conditions for awarding loyalty points at any time.

The ePoolRobot.com loyalty programme allows points to be accumulated with each purchase on the ePoolRobot.com website, upon presentation or identification of the Customer, on the basis of 1 point per complete €10 (VAT inclusive, excluding delivery charges); purchase points are generated within 14 days after dispatch of the last parcel of the Customer's order.

Programme exclusions:
- Discounted products: all items already subject to a price reduction (including, but not limited to: private sales, flash sales, promotions, sales, marked-down items) are strictly excluded from the loyalty programme and do not allow any accumulation of points.
- Personalised quotes: any equipment subject to a specific quote where the final agreed price is lower than the list price displayed on the product page of the website is treated as a discounted product and does not give rise to any entitlement to loyalty points (zero point balance for that order).
- Payment methods and benefits: the use of gift cards, vouchers, credits or promotional codes at the time of order validation does not give rise to any points (zero point balance for that order).

In the event of a refund for items (including by gift card), the points earned in respect of those products will be deducted from the customer's loyalty account, and the purchase day will be lost if the balance of the purchase amount for that day is less than or equal to zero.

In the event of a dispute regarding the points balance, the customer must provide proof of their purchases by post to the company NETBUY SAS at the following address: NETBUY SAS - Service Clients - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France).

Loyalty points credited to your customer account are valid for 90 days from the order date. Loyalty points not used within this period will be permanently forfeited. The date and number of loyalty points cancelled are shown separately in your personal account.

Points are debited upon the activation of a loyalty voucher by the customer at the time of order validation (4 points = €1). The number of available points and the corresponding voucher amount are displayed in the Customer's basket as well as on the order validation page. The activation of the loyalty voucher is subject to the prior activation of the customer's ePoolRobot.com account by the customer. These loyalty vouchers cannot be exchanged or split and are neither offsettable nor refundable in cash.

Only one loyalty voucher may be used on a single purchase on the ePoolRobot.com website.

Loyalty vouchers are valid for 7 days for a minimum order amount (excluding delivery charges) equal to the value of the voucher. For each order using a loyalty voucher on www.ePoolRobot.com, the order balance (excluding delivery charges) must be at least €15. When making a purchase using a loyalty voucher, the value of the voucher will not be taken into account in the calculation of points.

The company NETBUY SAS reserves the right to modify these terms and conditions at any time and will inform the Customer of any modification by inviting them to consult the loyalty programme terms and conditions on the ePoolRobot.com website regularly.

The company NETBUY SAS reserves the right to suspend or terminate the Programme at any time. Notice of the suspension or closure of the Programme will be given by means of a communication through the most appropriate channel (post, email, SMS, notice on the website, etc.). If the Programme is terminated or suspended, vouchers whose validity period has not yet expired may be used within 7 days from their date of issue.

No Customer shall have any recourse against the company NETBUY SAS for any reason whatsoever. No modification or cancellation shall entitle the Customer to any compensation.

The company NETBUY SAS is exempt from all liability for the direct or indirect consequences of any anomalies and malfunctions of the ePoolRobot.com loyalty card, whatever their cause. The company NETBUY SAS will nevertheless use its best efforts to preserve, for each Customer, in the event of a malfunction, the benefit of their accumulated points and advantages.

In the event of a dispute regarding the accumulated amount, only the information contained in the company NETBUY SAS's database shall prevail. Any intentional breach of these Terms and Conditions, any abusive or fraudulent use of the benefits offered by the Programme, any conduct detrimental to the interests of the company NETBUY SAS, any falsification of information submitted by a Customer or by a third party acting on behalf of a Customer, shall automatically result in the cancellation of said Customer's membership, the cancellation of their points or any benefits they may have obtained, without compensation of any kind and without prior notice.

The withdrawal of the Customer's status means the liquidation of their Personal Account, the deactivation of the ePoolRobot.com Card, and the impossibility of using the Loyalty Points and Vouchers held.

Independently of the contractual warranty set out below, ePoolRobot.com remains liable for any lack of conformity of the goods with the contract under the conditions set out in Articles L.211-1 et seq. of the French Consumer Code, and for latent defects under the conditions set out in Articles 1641 to 1649 of the French Civil Code.

Art. L.211-4 of the French Consumer Code:
The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, the assembly instructions, or the installation where the latter has been made the seller's responsibility under the contract or has been carried out under the seller's responsibility.

Art. L.211-5 of the French Consumer Code:
To conform to the contract, the goods must:
1° Be fit for the purpose ordinarily expected of similar goods and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- display the qualities that a buyer may reasonably expect having regard to public statements made by the seller, the manufacturer, or their representative, particularly in advertising or labelling;
2° Or display the characteristics jointly agreed upon by the parties, or be fit for any special purpose sought by the buyer, brought to the seller's attention, and accepted by the seller.

Art. L.211-12 of the French Consumer Code:
Any action arising from a lack of conformity is time-barred after two years from the date of delivery of the goods.

Art. 1641 of the French Civil Code:
The seller is bound by the warranty on account of latent defects in the item sold which render it unfit for the purpose for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would only have paid a lower price for it, had the buyer been aware of them.

Art. 1648 paragraph 1 of the French Civil Code:
Any action arising from latent defects must be brought by the purchaser within two years of the discovery of the defect.

This contract covers the repair of the appliance following damage affecting its proper operation and arising from a phenomenon of internal origin. The warranty is valid throughout the territory of mainland France and the Principality of Monaco. In order to benefit from the product warranty, it is essential to retain the purchase invoice. This document alone constitutes proof of purchase. The warranty begins on the date of receipt of the product. The delivery note must therefore be retained by the Customer as evidence. Failing this, the warranty will begin on the invoicing date of the product. It will expire at the end of the period defined by the manufacturer for the said product. Under these conditions, NETBUY SAS undertakes to ensure the proper functioning of appliances that have suffered a breakdown of internal origin; this warranty covers the replacement of defective parts and labour. All appliances must be returned to the after-sales service designated by ePoolRobot.com.

Warranty exclusions — THE FOLLOWING ARE NOT COVERED BY THE WARRANTY:
- Damage involving the liability of a third party or resulting from intentional or fraudulent misconduct.
- Damage resulting from the use of energy, or from use or operation not in accordance with the manufacturer's instructions, or from negligence.
- The replacement of consumable parts, such as: seals, filters, batteries, brushes, accessories and display parts, lamps, screws, etc.
- Wiring errors or commissioning errors.
- Damage resulting from industrial or commercial use.
- Damage resulting from fire, lightning, storm, or vandalism.
- Material and consequential losses arising from the breakdown of the appliance (loss of enjoyment, contents of appliances, etc.).

Replacement: If the appliance is beyond repair, NETBUY SAS undertakes to compensate you on the basis of the original value, less a depreciation charge calculated at 1.50% per month from the 181st day following the date of delivery (in accordance with Article L.211-7 of the French Consumer Code), to be applied towards a replacement appliance of the same function, purchased from NETBUY SAS. This provision may also be offered where the cost of repair exceeds the market value as defined under the preceding terms.

In the same circumstances, NETBUY SAS may replace the appliance beyond repair with a new appliance of the same specifications, applying the depreciation coefficient set out above to the price. The customer will then be required to pay the difference between the price of the new appliance and the value of the old appliance after application of the depreciation calculation. Where, on the contrary, the price of the replacement appliance is lower than the price of the replaced appliance after deduction of depreciation, the difference will give rise to a one-year credit voucher, which will be issued to the customer. In the event of replacement of equipment in performance of the contractual warranty, the new equipment does not benefit from a new contractual warranty, but from the remaining warranty period running until the expiry of the original contractual warranty.

The availability period for functional spare parts is equal to the duration of the contractual warranties.

NETBUY SAS undertakes to offer, at the time of sale, the option to take out an extended warranty for certain product categories, enabling the warranty to be extended for up to 5 years depending on the product category. This extended warranty covers the replacement of parts (see specific terms and conditions) and labour under the same conditions as the contractual warranty.

The application of the extended warranty is conditional upon the presentation, at each intervention, of the invoice evidencing the subscription to and payment of the extended warranty. All repair work must be carried out by the after-sales service of NETBUY SAS, failing which the warranty will be void. The extended warranty is non-transferable and non-renewable.

Identical to the exclusions from the contractual warranty, as set out in the article "Terms and conditions of the contractual warranty" of these Terms and Conditions.

Identical to the replacement terms of the contractual warranty, as set out in the article "Terms and conditions of the contractual warranty" of these Terms and Conditions. Furthermore, in the event of replacement of equipment in performance of the extended warranty, the new equipment does not benefit from a new extended warranty, but from the remaining warranty period running until the expiry of the original extended warranty.

The ZEN Pack allows the customer, for eligible products, to extend their withdrawal period to 45 days and to benefit from a GOLD warranty for a maximum duration of one year, or 90 days depending on the nature of the product, including in particular the offer to replace the product with a new one in the event of a breakdown, in accordance with the terms of the GOLD Warranty contract set out in the "GOLD Warranty" article of these T&Cs. A product covered by the ZEN Pack also benefits from priority processing upon receipt in our workshops, in order to reduce its after-sales service downtime as much as possible.

Not all products sold on ePoolRobot.com are eligible for the ZEN Pack. To subscribe to this offer, the customer must add the relevant products to their basket and, where the option is available, select the corresponding ZEN Pack. By clicking on the "Find out more" button within the section dedicated to the ZEN Pack, the customer may view the details of the offer as well as the list of covered products present in their basket. For eligible products, the withdrawal period is extended from 30 to 45 days from their delivery date.

This benefit remains subject to the general restrictions on the right of withdrawal and does not apply in particular to orders placed by professionals, to products made to the consumer's specifications or clearly personalised, to products which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, including certain chemical products, to products that have been submerged or brought into contact with treated water, to products whose serial number has been registered via the manufacturer's or brand's application or website, as well as to products that are incomplete, damaged, used beyond a simple normal trial or unfit for resale. For further information, the customer is invited to consult the conditions governing the application of the withdrawal period in the "Right of Withdrawal" article of these General Terms and Conditions of Sale.

In the event of a breakdown reported within seven (7) days of delivery of a product covered by the ZEN Pack, and provided that the product is found to be defective following receipt, physical inspection and diagnosis, a priority exchange may be offered. The term "immediate" is understood to exclude the time required for return shipping, receipt of the product, testing and diagnosis of the fault. This warranty applies only where the return is handled directly by ePoolRobot.com, to the exclusion of cases requiring intervention, an expert assessment or direct management by the manufacturer, and subject to the immediate availability of a replacement product in stock.

The PREMIUM Pack includes all the benefits of the ZEN Pack (see the "ZEN Pack" article of these T&Cs), whilst extending:
• The return period to 60 days.
• The benefit of a loan robot in the event of a breakdown, in accordance with the provisions of the Serenity Contract (article "Robot Serenity Contract").
• The warranty extension: the customer benefits from an additional warranty of one (1) year on top of the manufacturer's warranty. For example, if the manufacturer's warranty is two (2) years, the total warranty period will be three (3) years. If the manufacturer's warranty is three (3) years, the total duration will be four (4) years. The total warranty period, including the extension, may not however exceed five (5) years.

Chemical products, perishable goods and spare parts are excluded from this warranty extension. For further details on the conditions governing the application of the warranty extension, the customer is invited to refer to the "Warranty Extension" article of these General Terms and Conditions of Sale.