General Terms and Conditions

These Terms and Conditions of Sale apply exclusively to all persons making a purchase through the website ePoolRobot.com, published and operated by the company NETBUY SAS, 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France), RCS CANNES 822 581 633, TVA FR18822581633. These Terms and Conditions of Sale are expressly accepted without reservation by the customer, who acknowledges having full knowledge of them at the time of placing any order on the website.

As these Terms and Conditions of Sale may be amended at any time and without prior notice, the applicable conditions are those in force on the website at the date of the order. Any other terms and conditions of sale produced by the customer shall have no legal value and shall not engage the liability of ePoolRobot.com. The customer declares that they are at least 18 years of age, that they have legal capacity, or that they hold parental authorisation enabling them to freely place orders on the website. They further declare that they are aware that these Terms and Conditions of Sale do not require a handwritten signature in order to be accepted and to engage their liability, once they have confirmed their order for equipment online.

ePoolRobot.com is fully liable to the customer for the proper performance of the obligations arising from the contract, whether those obligations are to be performed by ePoolRobot.com itself or by other service providers, without prejudice to its right of recourse against them.

However, ePoolRobot.com may exonerate itself from all or part of its liability by providing proof that the non-performance or improper performance of the contract is attributable either to the customer, or to an unforeseeable and insurmountable act of a third party unconnected with the provision of the services stipulated in the contract, or to a technical problem or incident on the website at the time of order confirmation, or to a case of force majeure or events such as lockout, strike, total or partial work stoppage at the seller's factory or at its suppliers' premises, epidemic, war, requisition, fire, flooding, interruption or delay in transport, legal or administrative measures preventing, restricting, delaying or prohibiting the manufacture or importation of the goods, in which case the seller is released from all liability with respect to delivery. ePoolRobot.com shall keep the buyer duly informed, in a timely manner, of the cases and events listed above. In all cases, delivery within the agreed timeframes can only take place if the buyer is up to date with their obligations towards ePoolRobot.com, regardless of the cause. These Terms and Conditions of Sale are established in French only. For any queries, please use the contact section of the ePoolRobot.com website.

With ePoolRobot.com, you have the option to place your order
- Directly from the ePoolRobot.com website
- By telephone: 0970 15 16 03 (+33970 151 603 from abroad)
- By post: ePoolRobot.com - Orders Department - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France)

The selling prices of the products offered on ePoolRobot.com, stated in Euros, are those in force at the time the order form is recorded by the Buyer, subject to available stock and subject to typographical error or any change in the French VAT rate. Prices, texts, images or promotions displayed on third-party websites (price comparison sites, partners, etc.) shall have no validity when the Buyer places an order for products on ePoolRobot.com.

Prices do not include the cost of shipping goods to the customer, which will be indicated and invoiced additionally at the time of order confirmation and validation, unless otherwise stated on the relevant product page. Prices include value added tax (VAT) applicable on the date of the order, and any change in the applicable VAT rate will automatically be reflected in the prices of products sold on the ePoolRobot.com website. The prices shown on your order once it has been validated and recorded are firm and final: if prices fall in the days following the order, we will under no circumstances be able to compensate you for the difference; if prices rise, we undertake to deliver to you at the price set on the day of the order. Our goods are payable to NETBUY SAS. The payment deadlines set out on our invoices are strictly binding.

Any delay in payment shall automatically, and without any prior formal notice being required, give rise to the payment of late interest, and we reserve the right to suspend or cancel outstanding orders without prejudice to any other remedy. All orders are payable in full and in a single payment at the time of ordering, except for special offers indicated on the website and subject to specific payment terms, such as instalment payments by bank card or financing arrangements (non-exhaustive list — see the conditions stated on the product pages). ePoolRobot.com reserves the right to modify its prices at any time and without prior notice. Products are always invoiced on the basis of the prices in force at the time the order is recorded. No discount for early payment will be granted. Any deposits paid by the customer are to be applied against the order price and do not constitute earnest money, the forfeiture of which would entitle either party to withdraw from the order.

The prices stated are those of ePoolRobot.com and cannot be applied in stores operated by NETBUY SAS. Manufacturers may change the technical composition of product references without prior notice. ePoolRobot.com is entitled at any time to update or improve its product pages or to withdraw products from sale. If you do not consider yourself sufficiently knowledgeable, it is your responsibility to seek the assistance of an adviser. You may contact ePoolRobot.com via the contact page on our website to obtain further information about the products presented. Any order placed by a customer with whom a payment dispute is currently being handled by the ePoolRobot.com accounts department may be subject to non-delivery or cancellation by ePoolRobot.com.

In the case of special orders placed on the basis of a quote, or in the case of the sale of products whose manufacture is undertaken on the Customer's special order (bespoke heating, colour finishes, equipment, etc.), the sums paid shall not be qualified as advances or deposits. Furthermore, they shall not accrue interest within the meaning of Article L.131-1 of the French Consumer Code.

As part of specific promotional operations, ePoolRobot.com may offer payment in three or four instalments by credit card through its partners Banque Casino and Cetelem. In the event of total cancellation or partial refund of the order before the end of the instalment schedule, the amounts remaining to be collected will be debited on the dates indicated to the customer at the time of order confirmation. In the event of payment in three/four instalments by credit card, any total or partial refund of the order will be made by cheque upon completion of the instalment schedule and after final collection of the amounts due, or by re-crediting the credit card. No unilateral modification of an order will be accepted once your order has been dispatched and the first instalment has been paid.

In the case of payment in instalments, regardless of the payment method used (bank card, cheque, etc.), the non-payment of a single instalment when due shall render the full outstanding price immediately payable, irrespective of any previously agreed terms. In the case of payment in instalments by bank card or cheque, and in the event that a payment is rejected by the Customer's bank in accordance with the payment schedule established at the time of the order, a rejection fee of 30€ shall be payable for each rejected instalment. This payment method is only permitted if the Customer has fully settled all instalments of a previous order recorded with deferred payment.

ePoolRobot.com reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and stage of fulfilment, in the event of non-payment of any sum owed by the Buyer, or in the event of a payment incident. Penalties equal to the statutory interest rate increased by two percentage points shall apply automatically to any amounts outstanding after the invoice date, or upon notification of a bank payment rejection for any other payment method, without any prior formal notice being required and without this clause excluding any claim for additional damages. Penalties shall become due from the 1st day following the payment date shown on the invoice. Delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions herein.

For orders to be settled by bank cheque, bank transfer, financing or money order, non-receipt of the amount due shall not result in the cancellation of the order unless agreed between the parties. Consequently, the Buyer shall remain liable to ePoolRobot.com for the amount of their order, except in the event of a cancellation by recorded delivery letter in accordance with the conditions set out in the article "Order Cancellation". The electronic signature constituted by the "double-click" process at the time of placing and recording the order shall have the same value as a handwritten signature between the parties. Any termination by the Customer of an order or a contract, outside the clauses specifically provided for that purpose, shall give rise to damages. Debt recovery costs may be invoiced to the Buyer by ePoolRobot.com. In the event of legal proceedings, ePoolRobot.com is entitled to claim from the Buyer reimbursement of all costs of any kind related to such proceedings. In the event of default of payment, eight days after a formal notice has remained without effect, ePoolRobot.com reserves, until full payment has been received, a right of full ownership over the goods sold, and may repossess them by simple interim order issued by the President of the Commercial Court of Grasse. Such repossession shall not preclude ePoolRobot.com from pursuing any other legal proceedings. The Buyer may never, on the grounds of a claim made by them, withhold all or part of the sums owed by them, nor effect any set-off.

Promotional codes and gift vouchers are applicable solely to the total order amount inclusive of all taxes, excluding delivery charges, and cannot be combined. Accordingly, only one promotional code or gift voucher will be accepted per order. Promotional codes and gift vouchers cannot be exchanged for their monetary value. The customer will not be able to use a promotional code and a gift voucher simultaneously for the same order. Gift vouchers are personal and non-transferable; they may only be used once by the customer at the time of order confirmation. The validity date of each gift voucher and the conditions of use are specified on the document provided to the customer (gift voucher sent by email or paper voucher). In order to benefit from the discount associated with promotional codes, it is mandatory to quote your code when placing an order by telephone, or to enter it in the field provided for this purpose when placing an order on ePoolRobot.com. In the event that you forget to do so, we will not be able to cancel the order or renew it to take the promotion into account if the order has already been processed. Promotional codes are only valid for the periods indicated on the website. Gift vouchers are only valid subject to the conditions stated thereon (validity date and minimum purchase amount).

In the event that the customer has not entered the promotional code at the time of order confirmation and has consequently not benefited from the discount granted by that promotional code, ePoolRobot.com shall under no circumstances subsequently cancel the customer's order or refund the customer the amount of that discount. Any request made by the customer by email or telephone after the order has been placed will not be processed or accepted. Any fraudulent use of a promotional code (codes reserved for certain special operations, discounts, limited offers, etc.) or of a gift voucher shall render the latter void. ePoolRobot.com reserves the right to cancel, modify or suspend any order for which payment has not been received (bank cheque, financing, money order, bank transfer, etc.). In the event that the order has been confirmed and paid for by the customer, the code or gift voucher will be removed from the order and ePoolRobot.com will automatically charge the customer the amount due.

When placing a first order online, every new customer must create a "Customer Account"; a username ("login") and a password of at least six alphanumeric characters will be required. Each time an order is confirmed, you will be directed to your account via a secure connection displaying a summary of your order. Your order will only be definitively recorded after the various pieces of information have been entered and a final confirmation has been given. When you record the order by selecting a payment method, the sale is deemed concluded (agreement on the goods and the price).

The Customer acknowledges being fully informed of the fact that their agreement with the content of the Terms and Conditions does not require a handwritten signature, insofar as the Customer orders online the products and services presented therein. The "double click" associated with the authentication, non-repudiation and message integrity protection procedure constitutes an electronic signature. This electronic signature has the same value as a handwritten signature between the Parties.

Acknowledgement of your order is confirmed by the sending of an automatically generated email from our website to the email address provided when the customer account was created. The contractual information is presented in the French language and will be confirmed, restating this information, at the latest at the time of delivery.

Any order confirmed by the customer entails the definitive acceptance of these Terms and Conditions of Sale with no possibility of recourse, except in cases of out-of-stock situations or the exercise of the right of withdrawal. Each order will be subject to confirmation by email, in which the full details of the order will be summarised. For each first order, the customer will be asked to provide supporting documents (copy of identity document and proof of address) by email or fax in order to validate their order. The verification of these documents by our services shall under no circumstances engage the liability of ePoolRobot.com in the event of fraudulent use of the customer's payment methods by a third party. Non-receipt of these supporting documents within a period of two weeks, or receipt of non-compliant documents, may result in the cancellation of the order.

For fraud prevention purposes, ePoolRobot.com reserves the right, in order to accept the sale, to ask you to provide proof of your identity and place of residence, as well as the payment method used. In such a case, the processing of your order will commence from the date of receipt of these documents, unless the order is validated directly by the orders department at the discretion of ePoolRobot.com. ePoolRobot.com reserves the right to cancel your order in the event of non-receipt of these supporting documents or receipt of documents deemed non-compliant. ePoolRobot.com reserves the right to validate the order despite the non-receipt of the supporting documents previously requested by email.

Pursuant to Article L121-20-2 of the French Consumer Code, any order for articles made to measure or produced at the customer's request may not be cancelled with ePoolRobot.com.

Any request to cancel an order must be submitted to ePoolRobot.com via the "my account" section of the website and then confirmed by recorded delivery letter with acknowledgement of receipt to the following address: ePoolRobot.com - Customer Services - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France).

Any request to cancel an order made by standard post or telephone will not be processed or taken into account by ePoolRobot.com. In the event that your order has already been dispatched by our logistics department, we invite you to refuse the parcel upon delivery from the carrier. The shipping costs for the goods will be charged to you and deducted from the refund of your order, as will the return of the goods, which will be invoiced at the carrier's current actual rate. In the event that shipping costs are offered free of charge on ePoolRobot.com for the ordered item and the parcel has been refused by you upon delivery from the carrier, the shipping costs at the current actual rate will be charged to you. The refund of the order will be processed in accordance with the conditions set out in the "Refunds" article of these general terms and conditions of sale.

Business customers are hereby informed that no unilateral cancellation of an order on their part will be accepted, and that orders placed directly by the buyer or transmitted through the seller's representative agents are only binding upon the seller once they have been accepted in writing. Any cancellation by the customer of an order or a contract, outside of the clauses specifically provided for this purpose, shall give rise to damages and payment of the full price stated in the order.

For any product, regardless of its weight or the method of dispatch (including heavy or bulky items), in the event of a cancellation request by the customer after the product has already been dispatched, or in the event of refusal of delivery by the customer, for whatever reason, the return costs shall remain the exclusive responsibility of the customer and will be invoiced on the basis of actual costs, in accordance with Articles L221-18, L221-23 and L221-5 of the French Consumer Code. However, if the parcel is damaged by the carrier during delivery, the customer must refer to the specific provisions relating to damaged goods set out in this contract.

An invoice is issued for each shipment. It is available in digital format. The Customer receives an email containing a link enabling them to view their invoice online. They have the option to download and/or print it, and to request a paper copy of their invoice from the Customer Service department (a charge of 5€ VAT included applies per invoice sent).

To confirm and pay for an order, the customer has several payment methods available:
- By domestic and international bank card
- By bank card in three or four instalments (via our partners Floa Bank, Banque Casino and Cetelem)
- By PayPal if the order amount is less than or equal to 3500€.
- By Floa Bank credit in 3, 4, 10, 12, 24 or 36 instalments.
- By bank transfer made out to NETBUY SAS. The order number assigned to the customer must appear in the payment reference of the transfer.
- By administrative order (public authorities and local authorities).

Payment by domestic and international bank card is available if your order is registered and invoiced in the name of an individual or a professional whose card-issuing bank is located in Metropolitan France or Monaco. In the event of payment by bank transfer or administrative order, any bank charges shall be borne by the Customer.

Payment in 3 or 4 instalments or deferred payment with no fees by bank card with our partner FLOA Bank. Our financial partner FLOA Bank offers payment solutions for your purchases of goods and/or services, on a deferred basis or in 3 or 4 instalments by bank card, with no fees whatsoever. These payment solutions are reserved for private individuals (adult natural persons) residing in France, holding a Visa or MasterCard bank card with a validity date covering the full repayment period FLOA Bank, RCS Bordeaux 434 130 423 dont le siège social se situe Immeuble G 7 71 Rue Lucien Faure à Bordeaux 33300 soumise au contrôle de l’Autorité de Contrôle Prudentiel et de Résolution. 4 Place de Budapest, CS 92459 75436 PARIS CEDEX 09 et enregistrée à l’ORIAS sous le numéro n°07 028 160 (www.orias.fr). FLOA Bank reserves the right to accept or refuse your financing application; you have a statutory right of withdrawal of 14 days. To find out more, click here. We draw your attention to the fact that if you request to pay for your order of goods and/or services using these payment solutions, your personal data will be transmitted to FLOA Bank for the purposes of assessing your financing application, managing your credit agreement and, where applicable, debt recovery. For more information, click here.

Payment in 10 instalments with no fees by bank card and with your identity document with our partner FLOA Bank. Credit is a commitment and must be repaid. Check your repayment capacity before making a commitment. Our financial partner FLOA Bank offers you the possibility of financing your purchases of goods and/or services on credit. This credit solution is reserved for private individuals (adult natural persons) residing in France, holding a Visa or MasterCard bank card with a validity date at least 6 months beyond the date of purchase FLOA Bank, RCS Bordeaux 434 130 423 dont le siège social se situe Immeuble G 7 71 Rue Lucien Faure à Bordeaux 33300 soumise au contrôle de l’Autorité de Contrôle Prudentiel et de Résolution ( 4 Place de Budapest, CS 92459 75436 PARIS CEDEX 09 et enregistrée à l’ORIAS sous le numéro nn°07 028 160 (www.orias.fr). FLOA Bank reserves the right to accept or refuse your financing application; you have a statutory right of withdrawal of 14 days. We draw your attention to the fact that if you request to pay for your order of goods and/or services using this credit solution, your personal data will be transmitted to FLOA Bank for the purposes of assessing your financing application, managing your credit agreement and, where applicable, debt recovery. For more information, click here. Exemple pour un crédit* en 10 X de 1 000€ apport de 100€ le jour de l’achat suivi de 9 mensualités égales de 100€. Coût du crédit 0€. Montant total dû par l’emprunteur 1 000€ hors assurance facultative***. TAEG fixe 0%. Taux débiteur fixe de 0%. *Sous réserve d'acceptation de votre dossier par FLOA Bank et après expiration du délai légal de rétractation **Exemple indicatif et sans valeur contractuelle calculé sur la base d'une première échéance 30 jours après la date du financement Conditions de taux en vigueur au XX susceptibles de variations .***Soit 0.17 du capital emprunté par mois pour un emprunteur de moins de 66 ans pour les garanties Décès, Perte Totale et Irréversible d'Autonomie ( et Incapacité Temporaire Totale de travail ( Contrat souscrit par FLOA auprès de ACM VIE SA (SA au capital de 778 371 392 RCS STRASBOURG 332 377 597 Siège social 4 rue Frédéric Guillaume Raiffeisen 67000 STRASBOURG Adresse postale 63 Chemin Antoine Pardon, 69814 TASSIN cedex) et SERENIS ASSURANCES SA (SA au capital de 16 422 000 RCS ROMANS 350 838 686 Siège social 25 rue du Docteur Henri Abel, 26000 VALENCE Adresse postale 63 Chemin Antoine Pardon 69814 TASSIN cedex), entreprises régies par le Code des Assurances.

Any order paid by cheque, administrative order, financing, or bank transfer will only be processed from the date of receipt and clearance of payment by the ePoolRobot.com orders department. The delivery and dispatch timeframes indicated on the website will only apply from the date on which the order is processed. Payments must be sent to the following address: ePoolRobot.com - Service Commandes - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France).

Full financing of your order by standard credit with a financial institution that is a partner of ePoolRobot.com. The customer will be required to provide the information necessary to set up a financing application by completing the form provided for this purpose, available when selecting the payment method. Upon receipt of the customer's information, ePoolRobot.com will submit a request for prior financing approval to its partner. In the event of a refusal by the partner financial institution, the customer will be notified of the refusal by email and in the "my account" section. In such case, the customer may select an alternative payment method; failing this, the order will be automatically cancelled. In the event of prior approval by the financial partner, a complete application file will be sent to the customer and must be returned duly completed and accompanied by the supporting documents indicated, to ePoolRobot.com at the following address: ePoolRobot.com - Service Commandes - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France).

Products purchased on ePoolRobot.com are only deliverable to the delivery address provided by the customer in Metropolitan France, Corsica, and the Principality of Monaco (non-exhaustive list). ePoolRobot.com will not deliver any product to a PO box or a military-type address and reserves the right to refuse any shipment outside Metropolitan France.

Shipments outside Metropolitan France will only be carried out following the express agreement of ePoolRobot.com. The postage and packaging costs indicated on ePoolRobot.com are only valid for shipments to Metropolitan France (excluding islands). ePoolRobot.com will inform the customer by email of any potential additional delivery costs for all shipments outside Metropolitan France. Without a response from the customer within 48 hours of the date the electronic message was sent, and in order not to delay the processing of the order, ePoolRobot.com will charge the amount of the additional costs to the bank card used when paying for the order. Consequently, the amount of the delivery costs indicated in the electronic message shall be deemed validated and accepted by the customer. The new delivery cost amount will be indicated on the customer's invoice. For any order paid by cheque, bank transfer, money order, or financing, failure to pay the additional delivery costs may result in the cancellation of the order. Shipments to Corsica (or any other island) carried out by a carrier other than Colissimo de la Poste, due to the size and volume of the parcel, may be subject to a potential surcharge on the delivery costs. The amount of the surcharge will be communicated to the buyer by ePoolRobot.com. Any refusal by the buyer to pay this surcharge may result in the cancellation of the order with no possibility of recourse or damages.

Due to logistical/customs/security constraints entirely beyond our control, chemical products or any other equipment for which such a warning appears on the product page are only deliverable to Metropolitan France, excluding islands. In the event that the buyer's parcel is returned to ePoolRobot.com by the carrier following non-collection of a parcel held in storage during the statutory period, ePoolRobot.com shall be entitled to charge the customer the cost of redelivery of the parcel with no possibility of recourse or damages. In the event of cancellation of the order by the customer following the return of an uncollected parcel sent back to ePoolRobot.com, ePoolRobot.com shall be entitled to deduct the parcel's shipping costs from the refund with no possibility of recourse or damages. Delivery does not include the installation and commissioning of equipment. Delivery means delivery to your letterbox, at your front door, at a collection point in the event of absence, or at the foot of your building. It is the customer's responsibility to have the necessary means to handle the equipment deposited by the carriers at their home address.

Delivery is carried out either by direct handover to the buyer upon signature, or by a delivery notification. In the event of delivery to the customer's place of work, as the carrier does not have access to offices, laboratories, or warehouses, the customer must make all necessary arrangements with reception or the front desk to ensure the order is handed over to them. From the moment the parcel is presented by the postal services or by the carrier at the address provided by the customer, ePoolRobot.com has fulfilled its delivery obligation. ePoolRobot.com therefore accepts no liability in the event of subsequent loss or theft. Products will be delivered with a non-valued Delivery Note (the invoice is available on ePoolRobot.com). No collection will be carried out by the buyer from the premises of ePoolRobot.com or from the stores operated by NETBUY SAS.

The timescales indicated on the website are dispatch timescales for goods within mainland France (excluding islands). The icons displayed on the website indicate the dispatch timescale for goods by our logistics department or by our suppliers. Dispatch timescales of 24 to 48 hours apply solely to products held in stock in our warehouses and for which the icon indicating that the product is in stock is shown on the relevant product page. In addition to these dispatch timescales, and depending on the type of product and the type of carrier used, transit timescales of 48 to 96 hours are added to the dispatch timescales indicated on the website. In accordance with the law, and in the event that the delivery date communicated at the time of ordering is exceeded by 7 days, the customer has the option of cancelling their order from their customer account. Dispatch by express courier (Chronopost or others) may result in additional transport charges, which shall remain the responsibility of the customer. The dispatch timescales indicated are expressed in working days (excluding weekends and public holidays), to which standard transit timescales are added, varying according to the type of transport used. The dispatch timescale begins on the day following the order date in the case of payment by credit or debit card, subject to acceptance thereof, or upon receipt of the cheque in the case of payment by cheque. In the case of an order containing products with different delivery timescales, the entire order will be delivered on the basis of the longest timescale.

ePoolRobot.com shall not be held liable for any delay or error in delivery resulting from an incorrect address entered by the customer when placing the order. Any redelivery of the order shall be invoiced to and borne by the customer. Any delivery delay caused by disruptions attributable to the carrier shall not engage the liability of ePoolRobot.com. As the delivery of heaters or any other bulky equipment may require specific transport arrangements given their size, the customer must ensure that the delivery address is easily accessible. In the event that the carrier is unable to access the delivery address, ePoolRobot.com shall not be held liable for poor access conditions that may result in a delay or failure to deliver.

Any order paid by cheque, bank transfer, financing or money order will only be processed from the date of its receipt and clearance by the ePoolRobot.com customer service team. Consequently, the delivery and dispatch timeframes indicated on the website will only apply from the date on which the order is processed. The customer must notify the carrier and ePoolRobot.com of any reservations regarding the delivered item (missing item compared to the delivery note or order form, damaged or already opened parcel, broken products, etc.) within 48 hours of receiving the parcel. After this period, any such request will be rejected by ePoolRobot.com.

The risks associated with transport are borne by the seller, on the condition that the buyer has inspected the goods upon receipt in the presence of the carrier and has noted in writing on the delivery note, where necessary, any reservations observed, even in the case of carriage-paid shipment. Unless otherwise agreed, the seller freely chooses the carrier. In the event that the parcel is too damaged, the buyer must refuse it. In the event of a parcel being lost during transit, investigation timescales may vary depending on the carrier and may take between one and four weeks.

The transport insurance offered by ePoolRobot.com covers only the loss or theft of goods during transit. Customers who have taken out this insurance must, however, follow the procedure described in the "Right of Withdrawal" article of these general terms and conditions in the event of a lost parcel. Excluded are parcels handed over to third parties: acceptance of the parcel or signature of the delivery note by a person other than the addressee. The Customer may decline this optional insurance at any time by unchecking the relevant box in their shopping basket before confirming their order. In the event of an order cancellation after dispatch of the goods and refusal of the parcel by the Customer, or in the event of the Customer exercising their right of withdrawal within the statutory period, the loss and theft insurance shall not be eligible for a refund. The loss and theft insurance applies solely to shipments sent from ePoolRobot.com or its partners.

Upon receipt of your parcel, please carry out a visual inspection before signing the carrier's delivery note. By signing the delivery note, the customer accepts the products delivered as they stand, and no claim relating to damage sustained during transit will be accepted thereafter. If the parcel is not in perfect condition, you must add reservations to the carrier's delivery note before signing it. No claim may be filed with the carrier if you have not raised reservations. You must refuse delivery if the goods are damaged, missing, or if the parcel has been opened or repackaged (except in the case of customs clearance).

For Colissimo shipments, if, after receipt of the parcel, you discover that a product has been damaged during transit, you MUST go to your local post office to have the issue recorded within 48 working hours of signing the receipt delivery note. Following this verification, an official document will be issued to you by the post office (it must include the Colissimo tracking number). For deliveries made by a carrier, you must file your claim with the carrier within 48 hours by recorded delivery letter with acknowledgement of receipt.

In the event of any anomaly, we ask that you confirm it to us on the same day, or at the latest one working day after receipt of your order, by email. Your request must also be confirmed by recorded delivery letter with acknowledgement of receipt, within 48 hours of receipt of your parcel, to the following address: ePoolRobot.com - Customer Services - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France)

In the event of loss or damage, you must record precise and detailed written reservations on the carrier's delivery note in the presence of the carrier or their employees; you must then send the carrier a recorded delivery letter setting out those reservations within 48 hours of delivery. To assist you with these steps, we invite you to contact us via your customer account accessible from the homepage of our website. Goods accepted without reservations by the recipient at the time of delivery and/or in the absence of a letter sent to the carrier within 48 hours shall be deemed to have arrived in good condition and in their entirety (number of items, correspondence with the order, etc.). No claim will be handled by ePoolRobot.com and the liability of ePoolRobot.com cannot be engaged. For any questions or difficulties you may encounter, we invite you to contact us via your customer account accessible from the homepage of our website.

Certain parcels dispatched by postal services or carriers are delivered to the addressee against signature. The liability of ePoolRobot.com cannot be engaged in the event that the delivery note is signed by a person other than the addressee indicated on the delivery document. Any claim made by the recipient of a parcel where no signature was obtained at the time of delivery will be refused by ePoolRobot.com. Any claim submitted beyond this deadline cannot be accepted and will release ePoolRobot.com from all liability.

In the event of a delivery delay by Royal Mail within eight working days following the dispatch date indicated in the "tracking – dispatch notification" email, we suggest you check with your local post office whether the parcel is being held, and if so, we invite you to report this delay by contacting our Customer Service by telephone or from your personal account. We will then contact Royal Mail in order for an investigation to be opened. This Royal Mail investigation may last up to 21 working days from its opening date. If, during this period, the item is found, it will be re-routed to your home address as soon as possible. If, on the other hand, the item has still not been located at the end of those 21 working days, Royal Mail will consider the parcel as lost. Upon closure of the investigation on grounds of loss, we will send you a replacement item (returned at our expense). Should the ordered product(s) no longer be available, you will be entitled to a refund for the relevant products upon confirmed declaration of loss by the carrier.

In the event of a delivery delay by other carriers within five to ten working days following the dispatch date mentioned in the "tracking – dispatch notification" email, we invite you to report this delay by contacting our Customer Service by telephone or by email from your personal account. We will open an investigation with the relevant carrier in order to obtain the location of the parcel. If the goods are found, they will be re-routed to your home address as soon as possible. Otherwise, and after obtaining the carrier's declared loss report, we will re-dispatch the product(s) or, in the event of permanent unavailability, we will refund the sums collected in accordance with the terms of these general terms and conditions of sale.

The customer is solely responsible for the accuracy of the information provided when placing their order. Unless a specific service has been expressly subscribed to and paid for at the time of purchase, delivery is strictly understood to mean delivery to the point accessible by standard transport vehicle and in no circumstances includes porterage to the final location, moving, or installation of the product. The customer is required to communicate, at the time of placing the order and at the latest before dispatch, any constraint or difficulty of access to the delivery location, including in particular tonnage, height or width restrictions, narrow, private, unmade, regulated or dead-end roads, the absence of a manoeuvring area, or the requirement to use a reduced-size vehicle or specific equipment. In the absence of prior notification, all costs resulting from the impossibility or difficulty of delivery will be charged to the customer in full and as of right.

Regardless of the product, its weight, its volume or its method of dispatch, including for heavy or bulky items, all additional costs incurred will remain the exclusive responsibility of the customer in the event of a request for cancellation after dispatch, refusal of delivery, absence at the agreed appointment, an inaccurate, incorrect or incomplete address, impossibility of delivery resulting from access constraints that were not reported, or any postponement or modification of the delivery caused by the customer. These invoiced costs include, without limitation, outward and return transport costs, costs of travel or unsuccessful presentation, vehicle immobilisation, return to depot, storage, warehousing, safekeeping, handling, re-presentation, re-delivery, as well as additional costs linked to the use of a specific vehicle or handling equipment.

Goods may be kept in the warehouse of the carrier or the seller at the exclusive cost of the customer, and the seller reserves the right to require full and prior payment of all such storage, return and re-delivery costs before any new presentation of the products or any re-dispatch. In accordance with applicable regulations and in particular Articles L. 221-5, L. 221-18 and L. 221-23 of the French Consumer Code, in the event of exercise of the right of withdrawal after dispatch or refusal of delivery, the direct costs of return remain the exclusive responsibility of the customer and will be deducted as of right from any refund, without the seller being required to provide any justification other than the amount of the costs incurred. In the event of damage observed upon delivery, non-conforming delivery, or an error attributable to the seller or the carrier, the customer should refer to the specific provisions set out in these general terms and conditions of sale.

You must take into consideration the fact that, in the context of relocating an order or a product to a country other than metropolitan France, you remain the importer (or intra-community acquirer) of the product(s) concerned. Any customs duties, local taxes, import duties, or state taxes that may be required are your sole responsibility.

You must enquire with the local authorities of your place of residence regarding the conditions of entry for the products ordered, and you must complete any corresponding declarations and/or payments with the competent authorities of the country concerned. Furthermore, you must verify with the local authorities the possibilities of importing or using the products or services you intend to ship. You must also ensure that the technical specifications particular to the manufacturer comply with the legislation of the country concerned. Should you fail to comply with the legislation of the country into which you have introduced the products, we cannot be held liable.

In particular, if you arrange delivery to a location outside French territory, you are required to pay, to the authorities of your territory, any tax, levy, or remuneration due in respect of private copying or, more broadly, intellectual property rights. You must therefore enquire as to whether the product ordered is subject to any such tax, levy, or remuneration, the amount thereof, and the procedures for its declaration and payment with the authorities designated by the law of your place of delivery.

A returns policy for ordered goods is in place on ePoolRobot.com. Accordingly, any customer wishing to return equipment ordered from the ePoolRobot.com website must comply with this policy and observe the returns procedures. No return will be accepted without the prior authorisation of ePoolRobot.com, and the goods will be sent back to the sender at their own expense. ePoolRobot.com must be informed of any return prior to each re-dispatch of goods in order for it to be accepted. Return requests must be submitted exclusively through the ePoolRobot.com website under the "my account" section accessible from the homepage. Return requests made by telephone will not be processed by our After-Sales Service. Once accepted, ePoolRobot.com will send the customer a returns form accompanied by a reference number. The returns form must be printed and inserted inside the parcel, and the assigned number must be clearly visible on the outside of the parcel so that it can be easily identified upon receipt by ePoolRobot.com. Returns must be dispatched to the address provided by the ePoolRobot.com Customer Service team, which will also be specified on your returns form. Any parcel deposited by the customer at the premises of ePoolRobot.com will be refused. The buyer must follow the returns or After-Sales Service procedure set out in the articles of our Terms and Conditions.

For any complaint, we invite you to contact our teams by logging in to our website and accessing your customer account. All complaints relating to a defect in the delivered goods, an inaccuracy in quantities, or an incorrect reference in relation to the accepted offer or the order confirmation issued by ePoolRobot.com, must be submitted to ePoolRobot.com by recorded delivery letter within 48 hours of receipt of the goods, without prejudice, where necessary and in accordance with the "Delivery" article of these Terms and Conditions, to any recourse against the carrier, failing which the buyer's right to make a complaint will be forfeited.

The return of goods is carried out exclusively by post, unless otherwise stated. Any return of goods requires the prior agreement of ePoolRobot.com and a return number, both of which may be obtained free of charge via your customer account accessible from the website homepage. You will receive a return authorisation by whatever means ePoolRobot.com deems most appropriate. In the absence of a return authorisation, the goods will be returned to you or held at your disposal, at your expense, risk and peril, with all transport, storage and handling costs being borne by you. Products are returned at your expense and at your own risk and peril. We therefore recommend that you declare the value of the goods and take out transport insurance. After obtaining the return authorisation, the buyer has 7 days in which to return the defective goods to ePoolRobot.com. The following information is generally required: precise contact details, description of the item or items concerned, serial number, the fault observed, and the invoice number or delivery note number corresponding to the parts described. Goods must be returned with a copy of the invoice and the return number displayed on the parcel within a maximum period of 7 days following ePoolRobot.com's return authorisation. Returns must be dispatched to the address provided by the ePoolRobot.com Customer Service team, which will also be specified on your returns form.

Any defective product must be returned in its original packaging, which alone ensures that the product is transported in satisfactory conditions, with the warranty labels, containing the complete product and all its accessories, and accompanied by the return number, written legibly. Any product that is incomplete, damaged, or for which the original packaging has been deteriorated, will neither be taken back, nor exchanged, nor refunded. The sender must therefore ensure that the equipment is properly packaged and conditioned. In particular, the recipient may re-dispatch the goods to a destination other than the original one using the same packaging, at the risk of the sender being held liable for any damage occurring during that subsequent transport.

The customer (private individuals only) has a statutory right of withdrawal of 14 (fourteen) days to return items without justification at their own expense, from the date of delivery. ePoolRobot.com extends this statutory period to 30 days. Once this period has elapsed, any complaint will be null and void.

Any item to be exchanged or refunded must be returned to ePoolRobot.com within 2 working days of receipt of ePoolRobot.com's acceptance of the return, the postmark being taken as proof of date. Items must be returned to ePoolRobot.com in new condition and fit for resale, in their original state (packaging, accessories, instructions, cabling, fixings, etc.), duly sealed, and accompanied by the invoice corresponding to the purchase. Any item that is damaged, shows signs of wear, installation or use, has been in contact with water or hazardous chemicals (acid, bleach, liquid chlorine, detergents, decalcit super, etc.), is incomplete, or whose original packaging is damaged, will neither be taken back, nor refunded, nor exchanged. Likewise, if the product includes a warranty card or any other document to be completed, this must not be filled in in order for the Buyer to exercise their right of withdrawal.

Any request for order cancellation must be sent to ePoolRobot.com via the "my account" section of the website and then confirmed within 48 hours by recorded delivery letter with acknowledgement of receipt to the following address: ePoolRobot.com - Customer Services - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France). Any request for order cancellation made by ordinary letter, email or telephone will not be processed or taken into account by ePoolRobot.com.

In accordance with Article L121-20-2 of the French Consumer Code, personalised products (colour options, accessories, etc.) are products made to measure and to the customer's order; the right of withdrawal therefore cannot be exercised and no return will be accepted by ePoolRobot.com. ePoolRobot.com shall under no circumstances be held liable for incorrect measurements provided by the customer that would result in non-conformity with the measurements required for the customer's swimming pool. In order to avoid any loss, theft or dispute, it is recommended that parcels be returned to ePoolRobot.com by tracked recorded delivery or by a carrier and covered by insurance. Original packaging must be carefully protected against deterioration by being wrapped and padded within robust, appropriate cardboard boxes.

For any product, regardless of its weight or method of dispatch (including heavy or bulky items), in the event of a cancellation request by the customer after the product has already been dispatched, or in the event of refusal of delivery by the customer, for whatever reason, the return costs will remain exclusively the customer's responsibility and will be invoiced on the basis of actual costs, in accordance with Articles L221-18, L221-23 and L221-5 of the French Consumer Code. However, if the parcel is damaged by the carrier during delivery, the customer must refer to the specific provisions relating to damaged products set out in this contract.

During the 15 (fifteen) clear day withdrawal period, products returned to ePoolRobot.com will be inspected and refunded within four weeks of acceptance of the returned equipment. Return costs remain the customer's responsibility and will not be refunded by ePoolRobot.com. The customer returns ordered products at their own risk. A reduction of between 10% and 30%, corresponding to the cost of refurbishing the equipment and calculated on the basis of the purchase price of the items, may be applied by ePoolRobot.com in the event that, following express agreement between the customer and ePoolRobot.com, products are returned after the 15 (fifteen) clear day withdrawal period, or if products returned during the 15 (fifteen) clear day withdrawal period are no longer in perfect resaleable condition (damaged item, showing signs of wear, installation or use, incomplete, damaged packaging, etc.). ePoolRobot.com reserves the right to refuse any parcel that is damaged or whose original packaging has been damaged, misappropriated or lost. Parcel dispatch costs will not be refunded to the customer; only the ordered product appearing on the order form will be refunded by ePoolRobot.com. For orders delivered outside mainland France, only standard delivery charges will be refunded.

ePoolRobot.com may, in the event of a return of equipment after the 15 (fifteen) clear day withdrawal period, charge the buyer for re-packaging costs as well as the replacement cost of any damaged products. Any refund payable by ePoolRobot.com for new equipment returned within the 15 (fifteen) clear day withdrawal period will be made either by bank cheque or by re-crediting the bank card used at the time of the order, or in the form of a gift voucher redeemable on our website. Any second-hand equipment or equipment returned after the 15 (fifteen) clear day withdrawal period will be refunded exclusively in the form of a gift voucher redeemable on our website, following assessment of the equipment and final agreement from ePoolRobot.com. This gift voucher may not be exchanged for its equivalent cash value. In all cases, ePoolRobot.com will communicate, upon the issue of said gift voucher, by electronic message: the validity period and the value of the voucher. In the event of partial use of the gift voucher, the remaining balance will remain available to the customer under the same conditions as the original credit note. A gift voucher will be considered as used in the event of even partial use or a request for refund.

In the event of a delivery error or non-conformity in relation to the information appearing on the order form, the customer must notify ePoolRobot.com within three working days of receipt of the parcel. Once this period has elapsed, no complaint submitted will be accepted. Complaints must be sent by recorded delivery letter with acknowledgement of receipt to ePoolRobot.com - Service Retour - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France), and must include: the Buyer's contact details, the product references, and the grounds for the complaint.

ePoolRobot.com will reimburse the customer for the return postage costs upon presentation of supporting documents and up to the cost of one standard tracked delivery, without however exceeding a capped amount of 15 Euros per returned parcel. Reimbursement of costs will be valid only for items that are the subject of a return request as indicated on the returns form dispatched by ePoolRobot.com to the customer. No cash-on-delivery dispatch will be accepted. Failure to comply with the procedure set out above, the returns policy (see the "After-Sales Service" article), and the stated time limits will mean that the Buyer cannot submit any complaint for non-conformity or apparent defect in the delivered products, the products being then deemed to be conforming and free from any apparent defect.

In the event of a delivery delay, we recommend that you check the status of your order directly online from your customer account before contacting us, on the carrier's website using the dispatch number. In the event that your order does not have a dispatch number, we ask you to contact us via your customer account in order to obtain information on the estimated delivery time for your parcel. We invite you to notify us of any delay of one week beyond the average observed delivery time so as to enable us to initiate an investigation with the carrier (investigation periods may vary from one to three weeks). If, during the investigation period, the product is found, it will be immediately re-dispatched to your address. If, on the other hand, the product has not been found at the end of the investigation period, the carrier will consider the parcel as lost, and we will send you a replacement product at our expense.

Any defective equipment during the warranty period must be returned to ePoolRobot.com at the following address, accompanied by the returns form previously provided by ePoolRobot.com: NETBUY SAS - SAV - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France). In certain cases and depending on the type of product, the equipment may be returned by the buyer directly to the manufacturer's After-Sales Service. ePoolRobot.com will provide the buyer with the contact details of the relevant service. After-Sales Service requests must be made exclusively via the After-Sales Service section accessible from the customer's personal account. All requests made by telephone, fax or any other means must be confirmed without fail through the After-Sales Service section of the Customer's personal account so that an After-Sales Service file can be created by ePoolRobot.com.

Any intervention by ePoolRobot.com beyond the first year of warranty is at its discretion (except where the manufacturer's warranty exceeds 1 year). In the event that ePoolRobot.com provides warranty cover beyond the first year, transport and labour costs may be charged to the end Customer, having first been notified of the precise amount of such intervention by means of a quote available in their customer account. Depending on the products and the date of purchase, repair will be handled either by ePoolRobot.com or directly by the manufacturer.

This warranty does not cover damage resulting from accidents, misuse, negligence, or significant alteration to the appearance or functioning of the returned equipment. In the event of a possible return to the manufacturer for a repair quote for out-of-warranty equipment, administrative and postage charges will be invoiced for the return of the equipment should the requested quote be declined. The amount of administrative costs and transport costs for the return of the product will be indicated in a quote that will be sent to the Customer. In the event that the fault results from user damage, or is excluded from the warranty (wear parts, non-compliant use, etc.), a repair quote will be sent to the Customer via their customer account. In the event of refusal to accept the quote and non-payment of the amount due within a period of 3 months, ePoolRobot.com reserves the right to resell the equipment in order to cover the costs incurred for the assessment of the equipment. The equipment may also be disposed of should the customer fail to collect it.

After payment of the amount due, and in the event that the Customer wishes to appoint a carrier to collect their product, the Customer must inform ePoolRobot.com of their wish, provide the name of the carrier and the planned collection date. ePoolRobot.com shall not be held liable in the event of damage during transit of the equipment by the carrier appointed by the Customer.

Following agreement from our team, you must return your product to us within 5 working days, accompanied by the returns form and a photocopy of the invoice. Any equipment that has been submerged or in contact with water must be completely dry before dispatch. In accordance with the "Requirement for original packaging" article, any defective product must be returned in its original packaging. In the event that the product's packaging is not sufficient (inadequate protection), the customer must over-pack the parcel in a second cardboard box specifically designed for dispatch and pad it with appropriate protective materials. ePoolRobot.com accepts no liability in the event that the equipment is damaged during transit. All accessories, cables, instruction manuals, etc. must be returned unless explicitly requested otherwise by our team. Products are returned at your expense and at your own risk and peril. We strongly recommend that you dispatch the defective product by recorded delivery or with additional insurance in order to guarantee, if applicable, compensation for the products up to their original market value in the event of misappropriation or loss of the goods.

In the event that certain spare parts or items need to be replaced, you will be asked to return the defective part to the address stated on your returns form in order to receive the replacement products. Please note that no dispatch will be carried out by our After-Sales Service or that of the manufacturers without the prior return of the defective products. In the event that new equipment has been sent by our team or that of the manufacturers and the defective equipment has not been returned by the Customer, ePoolRobot.com reserves the right to invoice the customer for the value of the dispatched parts.

Any product returned due to a fault which, following assessment, is found to be in working order or to have been damaged by the Customer (see the exclusion conditions in the "Warranty & Liability" article of these Terms and Conditions), will be returned to you at your expense, plus a fixed base charge of 30 euros for processing and diagnosis to cover the logistical and technical costs incurred by ePoolRobot.com. In the event that the equipment has been assessed by the manufacturer's After-Sales Service (motor, electrical control box, etc.), assessment costs will be invoiced at the manufacturer's applicable rate.

Non-defective equipment will be returned to the Customer following full payment of all amounts due in connection with the assessment carried out by ePoolRobot.com or the manufacturer, including the costs of returning the equipment to your address. A quote including the fixed base charge of 30€ (or the manufacturer's assessment costs) as well as the transport costs for the return of the goods will be available in your Customer account for validation.

In the event of refusal to accept the quote and non-payment of the amount due within a period of 3 months, ePoolRobot.com reserves the right to resell the equipment in order to cover the costs incurred for the assessment of the non-defective equipment. The equipment may also be disposed of should the customer fail to collect it.

After payment of the fixed base charge, and in the event that the Customer wishes to appoint a carrier to collect their product, the Customer must inform ePoolRobot.com of their wish, provide the name of the carrier and the planned collection date. ePoolRobot.com shall not be held liable in the event of damage during transit of the equipment by the carrier appointed by the Customer.

Any equipment returned by the carrier following refusal of delivery by the Customer or uncollected by the Customer will be held in our warehouses for 3 months; once this period has elapsed, the equipment will be disposed of.

We therefore invite you, before any return, to thoroughly test your product by contacting the manufacturer if necessary — whose contact details appear on the documents accompanying the product or on their website — before returning it, and to write on the returns form enclosed with your shipment a precise description of the fault you have identified. ePoolRobot.com reserves the right to refuse the return if the procedure is not followed or if the parcels are not in perfect condition upon receipt by our After-Sales Service (misappropriation, insufficient packaging, etc.). The return of products is carried out at the Customer's expense and risk.

On ePoolRobot.com, you have 30 days to change your mind! Whatever your reasons, you have 30 calendar days from the date of receipt of your parcel to return your product.

ePoolRobot.com undertakes to extend the statutory withdrawal period of 14 days (Art. L.121-20 of the French Consumer Code) to 30 days so that you may obtain an exchange or refund of the ordered product. In the event of withdrawal on a product with a Gold Warranty (new product in the event of a fault), ePoolRobot.com will refund the amounts paid for the subscription to that warranty.

To benefit from the 30-day return period, simply log in to your customer account on ePoolRobot.com and submit a return request to our After-Sales Service. A returns form will then be assigned to you by our team. This returns form must be affixed to your return parcel (outside the original packaging) and sent to the address indicated, together with a copy of the product's purchase invoice.

Items must be returned to ePoolRobot.com in new condition and fit for resale, in their original state (packaging, accessories, instructions, cabling, trolley, fixings, etc.), duly sealed, and accompanied by the invoice corresponding to the purchase. We invite you to consult the conditions of application of the 30-day withdrawal period in the "Right of withdrawal" article of our Terms and Conditions.

For any product, regardless of its weight or method of dispatch (including heavy or bulky items), in the event of a cancellation request by the customer after the product has already been dispatched, or in the event of refusal of delivery by the customer, for whatever reason, the return costs will remain exclusively the customer's responsibility and will be invoiced on the basis of actual costs, in accordance with Articles L221-18, L221-23 and L221-5 of the French Consumer Code. However, if the parcel is damaged by the carrier during delivery, the customer must refer to the specific provisions relating to damaged products set out in this contract.

In order to validate the returns procedure and obtain an authorisation number, the customer must provide without fail:
• Six (6) photographs of the product (front view, four (4) sides and underside)
• One photograph of the basket compartment for robotic cleaners
• One photograph of the basket/debris bag for robotic cleaners
• One photograph of the cardboard box
• The product serial number

For the return to be accepted, the product must be strictly in new condition, with no trace of water, use or scratches. For robotic cleaners, the basket must also be intact. For Beatbot units, the ClearWater cartridge must not have been used. Furthermore, the product must not have been registered with the Manufacturer (via the application or any other means). We invite you to consult the return conditions in the "Satisfaction guarantee or money back" article of our Terms and Conditions.

The availability of items is indicated on each product page based on the information known at the time of its last update. Products are sold subject to actually available stock. References such as "in supplier stock", "available within X days", "to order", or equivalent, in respect of products not held directly by ePoolRobot.com, are based on information provided by the supplier, manufacturer or dispatching warehouse and remain subject to confirmation at the time the order is processed. Displayed availability may change, in particular as a result of simultaneous orders, a stock discrepancy, an unreported stock-out, a replenishment delay or a change to the production schedule.

Unless otherwise stated, lead times quoted are expressed in working days and begin to run after final validation of the order, actual receipt of payment and receipt of all information that may be required for the preparation, configuration or manufacture of the product. They correspond to the estimated lead time before the product is made available or dispatched and do not include transit time. Delivery may require several additional days depending on the method of transport, the weight or volume of the product, the location of the warehouse, the destination, delivery route scheduling, the arrangement of delivery appointments, the accessibility of the delivery address, periods of high activity, public holidays, and any customs, administrative or transit formalities. Refusal or postponement of a delivery appointment by the customer will extend the delivery lead time accordingly.

Lead times communicated are estimates where they depend on a supplier, manufacturer, carrier or commercial release schedule that has not yet been definitively confirmed. ePoolRobot.com will inform the customer as soon as possible of any unavailability or significant change to the lead time brought to its attention. A new estimated date or period may then be communicated. Technical, professional, personalised, made-to-order or pre-order products may be subject to variable lead times depending on their technical complexity, the options selected, the availability of components, the manufacturer's schedule and their actual commercial release date. Where delivery before a specific date constitutes an essential condition of the order, the customer must notify ePoolRobot.com prior to validation of the order; such a deadline shall only become contractually binding upon the express written acceptance of ePoolRobot.com. These provisions do not deprive the consumer of their statutory rights in the event that the agreed delivery date or lead time is exceeded.

ePoolRobot.com does not carry out the installation or commissioning of products sold on its website unless otherwise stated on the product page. ePoolRobot.com shall bear no liability where the installation of the ordered product has been carried out by the customer or by a third party.

The customer must comply with the product's instruction and installation manual in order for the product warranty to be applicable. Any damage to the product during its installation by the customer or a third party shall not be covered by ePoolRobot.com, which disclaims all liability in the event of damage caused or non-compliance of the installation with the manufacturer's assembly instructions and specifications.

Unless otherwise stated on the product pages, heat pumps, heaters, heat exchangers, dehumidifiers or any other equipment requiring specific installation (non-exhaustive list) must mandatorily be installed in accordance with best trade practices and the manufacturer's recommendations. Failure to comply with these obligations (non-compliant installation) may result in the warranty being voided; repairs shall thereafter be charged to the customer. A quote shall be drawn up prior to each out-of-warranty intervention; should the customer decline the quote, the equipment shall be returned to them at their expense with no intervention having been carried out on the equipment by the after-sales service.

Certain equipment and materials sold on ePoolRobot.com must be installed by a professional or an approved installer in order to benefit from the manufacturer's warranty. The customer must therefore ensure, before any installation, that the equipment may be installed/commissioned by a non-professional. This type of information is generally specified in the assembly instructions, the user manual, or the warranty card supplied with the product. In the event that this information does not appear on the documents provided with the equipment, the customer must contact the after-sales service of ePoolRobot.com before carrying out any installation of the equipment concerned.

The customer confirms that they have the means to carry out the installation of the delivered products, as ePoolRobot.com only provides delivery. It is the sole responsibility of the Buyer, if they do not consider themselves sufficiently competent to install the equipment, to seek the assistance of an adviser or a professional.

The transfer of ownership of items purchased on ePoolRobot.com to the customer shall only take effect upon full payment of all sums due, regardless of the date on which the items are delivered to the customer. In accordance with law 80-335 of 12/05/80 and law 85-89 of 25 January 1985, delivered goods shall remain our property until full payment of the price has been received, even if those goods are no longer in the buyer's possession. The transfer of ownership and the performance of these Terms and Conditions apply solely to the customer who originally placed the order. During the period between delivery and transfer of ownership, the risks of loss, theft or destruction shall be borne by the buyer. Failure by the buyer to fulfil their payment obligations entitles the seller to demand the immediate return of the delivered goods, at the buyer's expense and risk.

These terms and conditions of sale, together with all clauses relating thereto, are governed by French law. In the event of a dispute between professionals, only the courts of Grasse shall have jurisdiction. In the event of a dispute, the customer shall endeavour to find an amicable solution with ePoolRobot.com. The conclusion of this contract is located in France.

This contract is governed by French law. The application of the Vienna Convention on the international sale of goods is expressly excluded. ePoolRobot.com will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the French Civil Code. The computerised records of ePoolRobot.com shall be considered by the parties as proof of the communications, orders, payments and transactions that have taken place between the parties, unless proven otherwise. The electronic signature constituted by the "double-click" procedure at the time of placing the order and recording it carries the same value as a handwritten signature between the parties. French law is applicable without, however, excluding the application of the mandatory statutory rights granted to consumers or of more protective mandatory law as applied by a foreign court seised by a consumer from the corresponding country.

All disputes relating to the formation, performance and termination of the contractual obligations between the parties that cannot be resolved amicably shall be submitted to the French courts. In the event of a dispute with professionals and/or traders, it shall be submitted to the jurisdiction of the Commercial Court of Grasse, within whose area ePoolRobot.com has its registered office, regardless of the conditions of sale and the method of payment accepted, even in the event of a warranty claim or multiple defendants, ePoolRobot.com reserving the right to bring proceedings before the territorially competent court with jurisdiction over the purchaser's registered office. It is noted that these provisions do not deprive customers residing outside France of the rules set out in the international conventions applicable to them.

If one or more provisions of these terms and conditions of sale are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the remaining provisions shall retain their full force and effect. The fact that either party does not invoke a breach by the other party of any of the obligations referred to in these terms and conditions of sale shall not be construed in the future as a waiver of the obligation in question.

ePoolRobot.com complies with the French Consumer Code by indicating the characteristics of the items sold, enabling the customer to familiarise themselves with the product they intend to purchase on the website. All efforts have been made by ePoolRobot.com to ensure the accuracy of the information provided by its partners and presented on the website. ePoolRobot.com is nevertheless unable to guarantee the accuracy thereof, including in respect of prices, product editorial content, images and product specifications. ePoolRobot.com shall not be liable for any consequences, incidents or special damages arising from electronic transmissions or from the accuracy of the information transmitted, even in the event that ePoolRobot.com was aware of the possibility of such damages. ePoolRobot.com reserves the right to modify its product listings (texts, images, specifications, videos, etc.) at any time and without prior notice.

Should a received product, despite all our efforts, fail to correspond to the information provided on our website, the customer must immediately notify us via their customer account. The customer will then be offered the return of the non-conforming received goods at our expense, the replacement of the product with a conforming product, or a refund of the order in the event that replacement is not possible.

All trademarks cited are the property of their respective owners. Manufacturers' names are used solely for identification purposes. We regret any omission of any trademarks and, where this is the case, have no intention of infringing the rights in such trademarks.

In the event that any clause of this contract becomes null and void as a result of a change in legislation, regulation or a court decision, this shall in no way affect the validity and observance of these terms and conditions of sale.

These terms and conditions of sale and the order summary transmitted to the purchaser together form a contractual whole and constitute the entirety of the contractual relations between the parties.

In the event of any conflict between these documents, the terms and conditions of sale shall prevail.

In accordance with Article L. 612-1 of the French Consumer Code, the consumer, subject to Article L.612.2 of the French Consumer Code, has the option of submitting a request for amicable resolution through mediation, within a period of less than one year from the date of their written complaint to the trader.

This establishment has designated, by membership registered under number 50199/VM/2208, SAS Médiation Solution as its consumer mediation entity.

To refer a matter to the mediator, the consumer must submit their request:
- Either in writing to: Sas Médiation Solution, 222 chemin de la bergerie, 01800 Saint Jean de Niost. Tel. 04 82 53 93 06
- Or by email to: contact@sasmediationsolution-conso.fr
- Or by completing the online form entitled « Saisir le médiateur » on the website https://www.sasmediationsolution-conso.fr

Regardless of the method of referral used, the request must necessarily contain:
- The postal, telephone and electronic contact details of the applicant,
- The name, address and registration number with Sas Médiation Solution of the professional concerned,
- A brief statement of the facts. The consumer shall indicate to the mediator what they expect from the mediation and why,
- A copy of the prior complaint,
- All documents enabling the request to be examined (purchase order, invoice, proof of payment, etc.)

The files of ePoolRobot.com are registered with the Commission Nationale de l'Informatique et des Libertés (CNIL). The data collected is used for the purposes of processing and fulfilling customer orders, personalising communication on the website and improving the various services offered. ePoolRobot.com undertakes not to disclose to third parties any confidential information provided by its customers.

The information you provide to us is essential for the processing and dispatch of orders, the issuing of invoices and guarantee contracts; failure to provide such information will result in the cancellation of your order. By registering on the website, you undertake to provide us with accurate and truthful information about yourself. The communication of false information is contrary to these general terms and conditions as well as to the terms of use set out on the website. In accordance with « Informatique et Libertés », the processing of your information has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). ePoolRobot.com is authorised to collect, process and use information relating to you. Such data is subject to automated processing.

In accordance with French law « Informatique et libertés » n°78-17 du 6 janvier 1978, the customer has the right to access and rectify data concerning them. To exercise this right, they need only send a letter to: ePoolRobot.com - Service Clients - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France).

The items offered by ePoolRobot.com, unless otherwise stated on the product page (clearance stock, demonstration equipment, special deals), are sold new and in their original packaging. They are identical in every respect to those available through traditional distribution networks. Any warranty exceeding 1 year offered by the manufacturer must be handled directly by the manufacturer with the end customer. Items whose warranty period is not specified on the product page, spare parts, and products sold in the "Clearance" section benefit from a 1-month warranty. Consumable products (maintenance accessories, brushes, chemical products, etc.) and wear parts are not covered by any warranty.

In accordance with the law, the customer benefits from the provisions of the statutory warranty relating to latent defects upon full payment of their order. The manufacturer's warranty terms and duration are indicated on the information sheet for the items presented on ePoolRobot.com. No warranty claim will be processed without presentation of the purchase invoice for the item. Any item for which the warranty has expired will not be covered by ePoolRobot.com.

The following are excluded from the warranty: Exclusions set out in the manufacturer's commercial warranty; Damage resulting from failure to observe the manufacturer's instructions or requirements; Routine maintenance operations as well as accessories and consumables; Cosmetic damage; Theft, fire, and all risks covered by home multi-risk insurance; Devices whose specifications have been modified; Devices that have been disassembled by a company not approved by ePoolRobot.com; Failure to comply with maintenance instructions and requirements; Abnormal or improper use of the item; Defects and their consequences arising from use not in accordance with the intended purpose of the product (professional use, collective use, etc.); Products subject to a specific assistance and maintenance contract.

The company NETBUY SAS is not the producer of all products presented, within the meaning of law n°98-389 of 19 May 1998 on liability for defective products.

As ePoolRobot.com is not the manufacturer of the items sold on the site, its liability cannot be engaged in the event of damage caused to property or a person as a result of a defect in the item. The customer must pursue the liability of the manufacturer of the purchased item. The liability of ePoolRobot.com cannot be engaged in the event of commercial losses or loss of earnings in connection with the use of the site and the conclusion of the sales contract between the customer and ePoolRobot.com.

Failure to comply with the general terms and conditions of sale and/or use of the site, as well as any particular notices/restrictions indicated on the pages of the site, shall result in the customer bearing full liability. ePoolRobot.com shall not be held liable for damage caused by failure to comply with the texts and articles mentioned on the site, nor for the customer's breach of applicable laws, import duties including the regulations of national and international carriers, in particular in relation to the delivery of chemical, prohibited, or hazardous products.

The liability of ePoolRobot.com cannot be engaged in the event of commercial or financial losses suffered by the customer as a result of a manufacturing defect or technical problem with the product received, damage to or loss of the parcel by the carrier, in particular losses relating to the filling of swimming pools and spas as well as their maintenance (filling, draining, water treatment products, electricity, etc.). ePoolRobot.com shall also not be held liable for losses arising from breakdowns of electrical filtration equipment (swimming pool pump, filtration unit, etc.) causing the interruption of pool filtration during the after-sales service procedure and expert assessment of the product by the manufacturer.

Certain equipment and materials sold on ePoolRobot.com must be installed by a professional or an approved installer in order to benefit from the manufacturer's warranty. The customer must therefore ensure, prior to any installation, that the equipment may be installed/commissioned by a non-professional. This type of information is generally specified in the assembly instructions, the user manual, or the warranty card supplied with the product. In the event that this information does not appear on the documents provided with the equipment, the customer must contact the after-sales service of ePoolRobot.com before installing the equipment concerned.

If an item is defective or non-conforming during the warranty period, the customer shall contact the customer services department of ePoolRobot.com, which will inform them of the procedure to follow for returning the equipment. No return will be accepted without the prior authorisation of ePoolRobot.com, and the equipment will be returned to the sender at their expense. No item may be the subject of an on-site intervention. All warranties are understood to be workshop-return warranties. Any costs of assembling/disassembling defective parts shall be borne by the Customer.

In the event that installed/commissioned equipment requires the presence of a professional or a technician from NETBUY SAS during an after-sales service intervention by the manufacturer, travel costs and/or accommodation costs will be invoiced to the customer and are payable in full prior to any intervention by one of our technicians or an approved professional. Call-outs and interventions will be carried out exclusively in Metropolitan France (excluding Corsica). The liability of ePoolRobot.com cannot be engaged with regard to the on-site replacement of defective parts under the manufacturer's contractual warranty. The Customer waives all recourse against ePoolRobot.com in respect of call-out costs and/or labour costs, including in the event of installation by one of its partners of equipment purchased by the Customer.

A product under warranty will, at the manufacturer's discretion, be exchanged or repaired. Items must be returned in their original, intact packaging and in perfect resaleable condition, together with all delivered components (accessories, packaging, instructions, cabling, etc.). Any item that is damaged, incomplete, or whose original packaging has been damaged will not be taken back, refunded, or exchanged, and will be returned to the customer with postage due. The costs and risks associated with returning the defective or non-conforming item remain the responsibility of the customer.

The Gold Guarantee Contract applies to products distributed exclusively by ePoolRobot.com, with the exception of products sold by partner websites. The guarantee is therefore offered solely on the website www.ePoolRobot.com. The Gold Guarantee covers only faults that fall within the scope of the manufacturer's warranty. The product must have been used under normal conditions of use and in accordance with the instructions supplied with the product. Products that have been damaged as a result of misuse or failure to comply with the manufacturer's instructions will not be covered by the Gold Guarantee .

Heating products, automated treatment equipment, robots, electrolysers, cells, and pumps for private swimming pools used for professional purposes (collective or public swimming pools) will not be covered by the Gold Guarantee.

Also excluded from the Gold Guarantee are so-called consumable products (chemical products, spare parts, covers, etc.) and all products that do not display the Gold Contract logo on their product page.

The duration of the Gold Guarantee is one or two years (or 90 days depending on the product) and begins on the date of invoicing, the invoice date being the reference. The duration of the Gold Guarantee is indicated on the product page as well as in your basket. The new product selected under the Gold Guarantee will benefit from the original manufacturer's warranty as indicated on the product page.

Throughout this period, this guarantee entitles you to obtain a single purchase voucher per item in the order equivalent to the purchase value of the product excluding additional charges and services (the invoice being the reference), and to order a new product from ePoolRobot.com as a replacement for the repair of your defective product. Purchase voucher valid for 2 months across the entire website, excluding shipping and promotions. Purchase voucher non-transferable, non-refundable, non-cumulative, non-assignable to a third party and non-exchangeable for cash. See terms and conditions of use for purchase vouchers and promotional codes.

The amount of the Gold Guarantee will be indicated in your basket before order confirmation.

To benefit from the Gold Guarantee, the option must be subscribed to at the same time as the purchase of the product and within the same order. The guarantee applies to the products selected in the basket for which it is offered as an option. Should you not wish to benefit from the Gold Guarantee Contract on a product, you simply need to remove it from the basket before confirming your order.

The Gold Guarantee Contract is linked to its subscriber at the time of the order; it cannot be transferred, including in the event of resale of the product and/or change of ownership.

In the event of a payment incident on the order (payment in 3/4 instalments by credit card or cheque, cheque, credit card, etc.), the Gold Guarantee will be suspended until full payment of the amounts due. In the event that the defective product is in ePoolRobot.com's possession, the Purchase Voucher will be sent to the customer only once the order has been paid in full.

Your product covered by the Gold Guarantee has broken down during the subscription period of the Gold Guarantee Contract and you wish to obtain your purchase voucher in order to acquire a replacement product — nothing could be simpler.

To do so, simply log in to your ePoolRobot.com customer account, accessible 7 days a week and 24 hours a day using your email address and password. Go to your After-Sales Service section, select the defective product and submit a request for the Gold Guarantee to be applied. For any question relating to the application of the Gold Guarantee, simply contact the ePoolRobot.com Customer Service team via your customer account. Upon receipt of your request and after processing by our teams, a return authorisation will be sent to you by email, indicating the postal address to which the defective product must be returned for assessment.

The defective product must be returned in its original packaging accompanied by all original accessories (instruction manual, cable, pipes, accessories, etc.) with the return authorisation clearly visible on the parcel. Please note that for products that are submerged or come into contact with water (heaters, pumps, heat exchangers, etc.), they must be dried before dispatch. To guarantee compensation in the event of loss or theft of the parcel during transit, we recommend that you take out insurance with the Post Office or the carrier.

Upon receipt of the product and after assessment of the fault by our teams, which will be carried out within a maximum of 15 days, ePoolRobot.com will send you by email a purchase voucher within 10 days for an amount identical to that paid for the product at the time of the order. Your purchase voucher will be valid for two months; once this period has elapsed, it will be expired and inactive. You may use the Gold Guarantee only once per product. This purchase voucher cannot be exchanged or split; it is neither offsettable nor refundable. If the amount of the order paid with the purchase voucher is less than the value of the purchase voucher, the remaining balance is forfeited after the order.

You will then be able to use your purchase voucher immediately on ePoolRobot.com to acquire a new product of your choice from our catalogue of over 250 references. Should the price of the replacement product exceed that of the defective product, you will be able to pay the difference using the payment method of your choice available on the website at the time of order confirmation.

Should the Gold Guarantee Contract not be applicable following technical assessment (misuse, failure to comply with the manufacturer's instructions, use of incompatible products, operation without water, signs of impact, incomplete product, etc.), your purchase voucher request will not be accepted. Your defective product will therefore follow the standard after-sales service procedure, with return to the manufacturer for in-depth assessment and the drawing up of a repair estimate.

Upon receipt of the manufacturer's estimate, a repair quotation will be sent to your customer account for approval. You may choose the payment method of your choice to settle this quotation. Should you refuse the quotation provided, the costs of assessment of the equipment and preparation of the quotation by the manufacturer will be charged to you and the product will be returned to you as found, at your expense.

Stay worry-free all year round with ePoolRobot.com! In order to provide you with ever more services and peace of mind, our team makes a loan pool robot immediately available to you during the assessment and repair period for your robot, should it break down during the first year of the manufacturer's warranty. No more endless waits, dirty pool water, and cleaning chores during the summer season — ePoolRobot.com takes care of everything with its Serenity Contract.

To benefit from your loan robot, nothing could be simpler: when submitting your request for our After-Sales Service to take charge of the defective robot, simply select the Serenity Contract option. Once you have submitted your after-sales service request and paid the flat-rate subscription fee of 39.00€ along with the security deposit, you will be asked to send proof of dispatch of the defective robot by fax or via your after-sales service account. Upon receipt of confirmation of dispatch, a loan robot will be delivered to your home address in mainland France by the carrier selected by ePoolRobot.com. You also have the option of subscribing to the Serenity Contract option when purchasing your robot on our website.

You will not be charged any outbound or return shipping costs for the loan robot; ePoolRobot.com bears all costs relating to the delivery and collection of the loaned robot to and from your address. Once your robot has been repaired and collected by you, simply affix the return label — which will be included with the loan robot — to the parcel in order to send it back to us.

The loan robot is made available to you without conditions, regardless of the type of fault encountered. Whether the fault relates to a cable, motor unit, tracks, power supply, etc., you benefit from your loan robot under the Serenity Contract. Should the fault not be covered by the manufacturer's warranty, you will simply need to pay the repair estimate for your robot, available in your customer account (assessment, labour, and spare parts). Beware of imitations — ePoolRobot.com is the only French pool robot website to offer you a loan robot without specific conditions relating to the type of fault.

The defective robot must have been purchased exclusively from ePoolRobot.com and must still be covered by the manufacturer's warranty. The customer must have subscribed to the Serenity Contract option at the price of 39.00€ including VAT and paid the security deposit of 399€ including VAT for the loan robot by credit card or bank cheque.

The applicant must be the subscriber of the Serenity Contract and the owner of the defective robot. The delivery address for the loan robot must be in mainland France only.

The loan offer is limited to one (1) time per year per household for the same product (same name, same billing address). Each loan robot may only be assigned once per covered robot; any subsequent new fault with the same robot is excluded from this offer and will, if the customer wishes to receive a replacement unit, result in the preparation of a paid estimate (parts, labour, and logistics costs). The duration of the loan may not exceed 1 month unless otherwise agreed by ePoolRobot.com.

The type and model of robot provided on loan (including robots for professional use: communal or public swimming pools) will be determined exclusively by ePoolRobot.com based on available stock at the time of the loan request. The Serenity Contract option will only be offered for products benefiting from this offer at the time of purchase of the said product or via the customer's personal account.

Outbound and return shipping costs are borne by ePoolRobot.com. The loan robot must be returned exclusively by the means of transport selected by ePoolRobot.com and using the return label provided with the loan robot. The loan robot is inspected by our team before and after each loan in order to guarantee that you receive a robot in perfect working condition. A product condition inspection sheet will be included with the loan robot in order to avoid any dispute. Should the customer, upon receipt, identify damage not recorded on the robot, the customer must immediately notify ePoolRobot.com via their customer account. After a period of 24 hours from receipt of the loan robot, no claim will be considered by ePoolRobot.com.

The security deposit of 399€ paid will be refunded to the customer by re-crediting the credit card used to pay the said security deposit, or by bank cheque, within 72 hours of receipt and inspection of the loan robot by ePoolRobot.com. In the event of damage being identified or the loan robot not being returned, the security deposit will not be refunded to the customer. The customer is accordingly responsible for complying with the conditions of use and operation of the loan robot, for ensuring that the loan robot is not left in the pool after use, and for storing it carefully in a dry place away from light (UV).

This loan offer is not valid in the event of cancellation of the order by the customer, regardless of the reason for returning the product. Any request for a loan robot will be refused in the event of full or partial non-compliance with the conditions of application and/or the loan procedure referred to above.

The loan robot remains the exclusive property of ePoolRobot.com. Under no circumstances may the loan robot be lent by the customer to a third party, assigned, or sold. In the event of non-compliance with the right of ownership, the customer may be subject to criminal proceedings.

The ePoolRobot.com loyalty programme is developed and managed by the company NETBUY SAS, registered at RCS CANNES 822 581 633. Its registered office is located at - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France). These general terms and conditions define the conditions of participation in the loyalty programme, which allows customers, based on purchases made on ePoolRobot.com, to accumulate points and benefits.

A Programme Member is any adult natural person wishing to join the ePoolRobot.com loyalty programme and meeting the general registration conditions as defined herein.

Membership in the ePoolRobot.com loyalty programme can only be recorded and validated if the information provided by the Customer on the membership form is complete, legible and usable. Once registration has been validated, the Customer will be assigned a loyalty number.

The company NETBUY SAS reserves the right to modify the conditions for awarding loyalty points at any time.

The ePoolRobot.com loyalty programme allows points to be accumulated with each purchase on the ePoolRobot.com website, upon presentation or identification of the Customer, on the basis of 10 euros net (excluding delivery costs) = 1 point; purchase points are generated within 14 days after the dispatch of the last parcel of the Customer's order.

Programme exclusions:
- Discounted products: all items already subject to a price reduction (including, but not limited to: private sales, flash sales, promotions, sales, marked-down items) are strictly excluded from the loyalty programme and do not allow any accumulation of points.
- Personalised quotes: any equipment subject to a specific quote for which the final agreed price is lower than the public price displayed on the product page of the website is treated as a discounted product and does not entitle the Customer to any loyalty points (zero point balance for that order).
- Payment methods and benefits: the use of gift cards, purchase vouchers, credit notes or promotional codes when placing an order does not give rise to any points (zero point balance for that order).

In the event of a refund for items (including refunds in the form of a gift card), the points earned in respect of those products will be deducted from the customer's loyalty account, and the day of purchase will be forfeited if the balance of the purchase amount for that day is less than or equal to zero.

In the event of a dispute regarding the points balance, the customer must provide proof of their purchases by post to the company NETBUY SAS at the following address: NETBUY SAS - Service Clients - 230 ROUTE DES DOLINES - CS 90060 - 06906 VALBONNE CEDEX (France).

Loyalty points credited to your customer account are valid for 90 days from the date of the order. Loyalty points not used within this period will be permanently forfeited. The date and number of cancelled loyalty points are indicated separately in your personal account.

Points are debited when the customer activates a loyalty voucher upon placing an order. The number of available points and the corresponding voucher amount are displayed in the Customer's basket as well as on the order confirmation page. The activation of a loyalty voucher is conditional upon the prior activation of the customer's ePoolRobot.com account by the customer. These loyalty vouchers cannot be exchanged or split, and are neither offsettable nor refundable in cash.

Only one loyalty voucher may be used on a single purchase on the ePoolRobot.com website.

Loyalty vouchers are valid for 7 days for a minimum order amount (excluding delivery costs) equal to the value of the voucher. For each order in which a loyalty voucher is used on www.ePoolRobot.com, the order balance (excluding delivery costs) must be at least €15. When making a purchase using a loyalty voucher, the value of the voucher will not be taken into account in the calculation of points.

The company NETBUY SAS reserves the right to modify these general terms and conditions at any time and will inform the Customer of any modification by inviting them to consult the general terms and conditions of the Loyalty Programme regularly on the ePoolRobot.com website.

The company NETBUY SAS reserves the right to suspend or terminate the Programme at any time. Notice of the suspension or closure of the Programme will be given by the most appropriate means (post, email, SMS, notice on the website, etc.). If the Programme is terminated or suspended, Vouchers whose validity period has not yet expired may be used within 7 days from their date of issue.

No Customer shall have any recourse against the company NETBUY SAS, for whatever reason. No modification or termination shall entitle the Customer to any compensation.

The company NETBUY SAS is exempt from all liability for the direct or indirect consequences of any anomalies or malfunctions of the ePoolRobot.com loyalty card, whatever their cause. The company NETBUY SAS will nonetheless use its best efforts to preserve, for each Customer, in the event of a malfunction, the benefit of their accumulated points and advantages.

In the event of a dispute regarding the accumulated amount, only the information contained in the database of the company NETBUY SAS shall be deemed authoritative. Any intentional breach of these General Terms and Conditions, any abusive or fraudulent use of the benefits offered by the Programme, any conduct detrimental to the interests of the company NETBUY SAS, any falsification of information transmitted by a Customer or by a third party acting on behalf of a Customer, shall automatically result in the removal of said Customer, the cancellation of their points or any benefits they may have obtained, without compensation of any kind and without prior notice.

The withdrawal of the Customer's membership status entails the liquidation of their Personal Account, the deactivation of the ePoolRobot.com Card, and the inability to use the Loyalty Points and Vouchers held.

Independently of the contractual warranty set out below, ePoolRobot.com remains liable for any lack of conformity of the goods with the contract under the conditions set out in Articles L.211-1 et seq. of the French Consumer Code, and for latent defects under the conditions set out in Articles 1641 to 1649 of the French Civil Code.

Art. L.211-4 of the French Consumer Code:
The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, the assembly instructions, or the installation where the latter has been made the seller's responsibility under the contract or has been carried out under the seller's responsibility.

Art. L.211-5 of the French Consumer Code:
To conform to the contract, the goods must:
1° Be fit for the purpose ordinarily expected of similar goods and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- display the qualities that a buyer may reasonably expect having regard to public statements made by the seller, the manufacturer, or their representative, particularly in advertising or labelling;
2° Or display the characteristics jointly agreed upon by the parties, or be fit for any special purpose sought by the buyer, brought to the seller's attention, and accepted by the seller.

Art. L.211-12 of the French Consumer Code:
Any action arising from a lack of conformity is time-barred after two years from the date of delivery of the goods.

Art. 1641 of the French Civil Code:
The seller is bound by the warranty on account of latent defects in the item sold which render it unfit for the purpose for which it was intended, or which so diminish that use that the buyer would not have acquired it, or would only have paid a lower price for it, had the buyer been aware of them.

Art. 1648 paragraph 1 of the French Civil Code:
Any action arising from latent defects must be brought by the purchaser within two years of the discovery of the defect.

This contract covers the repair of the appliance following damage affecting its proper operation and arising from a phenomenon of internal origin. The warranty is valid throughout the territory of mainland France and the Principality of Monaco. In order to benefit from the product warranty, it is essential to retain the purchase invoice. This document alone constitutes proof of purchase. The warranty begins on the date of receipt of the product. The delivery note must therefore be retained by the Customer as evidence. Failing this, the warranty will begin on the invoicing date of the product. It will expire at the end of the period defined by the manufacturer for the said product. Under these conditions, NETBUY SAS undertakes to ensure the proper functioning of appliances that have suffered a breakdown of internal origin; this warranty covers the replacement of defective parts and labour. All appliances must be returned to the after-sales service designated by ePoolRobot.com.

Warranty exclusions — THE FOLLOWING ARE NOT COVERED BY THE WARRANTY:
- Damage involving the liability of a third party or resulting from intentional or fraudulent misconduct.
- Damage resulting from the use of energy, or from use or operation not in accordance with the manufacturer's instructions, or from negligence.
- The replacement of consumable parts, such as: seals, filters, batteries, brushes, accessories and display parts, lamps, screws, etc.
- Wiring errors or commissioning errors.
- Damage resulting from industrial or commercial use.
- Damage resulting from fire, lightning, storm, or vandalism.
- Material and consequential losses arising from the breakdown of the appliance (loss of enjoyment, contents of appliances, etc.).

Replacement: If the appliance is beyond repair, NETBUY SAS undertakes to compensate you on the basis of the original value, less a depreciation charge calculated at 1.50% per month from the 181st day following the date of delivery (in accordance with Article L.211-7 of the French Consumer Code), to be applied towards a replacement appliance of the same function, purchased from NETBUY SAS. This provision may also be offered where the cost of repair exceeds the market value as defined under the preceding terms.

In the same circumstances, NETBUY SAS may replace the appliance beyond repair with a new appliance of the same specifications, applying the depreciation coefficient set out above to the price. The customer will then be required to pay the difference between the price of the new appliance and the value of the old appliance after application of the depreciation calculation. Where, on the contrary, the price of the replacement appliance is lower than the price of the replaced appliance after deduction of depreciation, the difference will give rise to a one-year credit voucher, which will be issued to the customer. In the event of replacement of equipment in performance of the contractual warranty, the new equipment does not benefit from a new contractual warranty, but from the remaining warranty period running until the expiry of the original contractual warranty.

The availability period for functional spare parts is equal to the duration of the contractual warranties.

NETBUY SAS undertakes to offer, at the time of sale, the option to take out an extended warranty for certain product categories, enabling the warranty to be extended for up to 5 years depending on the product category. This extended warranty covers the replacement of parts (see specific terms and conditions) and labour under the same conditions as the contractual warranty.

The application of the extended warranty is conditional upon the presentation, at each intervention, of the invoice evidencing the subscription to and payment of the extended warranty. All repair work must be carried out by the after-sales service of NETBUY SAS, failing which the warranty will be void. The extended warranty is non-transferable and non-renewable.

Identical to the exclusions from the contractual warranty, as set out in the article "Terms and conditions of the contractual warranty" of these Terms and Conditions.

Identical to the replacement terms of the contractual warranty, as set out in the article "Terms and conditions of the contractual warranty" of these Terms and Conditions. Furthermore, in the event of replacement of equipment in performance of the extended warranty, the new equipment does not benefit from a new extended warranty, but from the remaining warranty period running until the expiry of the original extended warranty.

The ZEN Pack allows the customer, for eligible products, to extend their withdrawal period to 45 days and to benefit from a GOLD warranty for a maximum duration of one year, or 90 days depending on the nature of the product, including in particular the offer to replace the product with a new one in the event of a breakdown, in accordance with the terms of the GOLD Warranty contract set out in the "GOLD Warranty" article of these T&Cs. A product covered by the ZEN Pack also benefits from priority processing upon receipt in our workshops, in order to reduce its after-sales service downtime as much as possible.

Not all products sold on ePoolRobot.com are eligible for the ZEN Pack. To subscribe to this offer, the customer must add the relevant products to their basket and, where the option is available, select the corresponding ZEN Pack. By clicking on the "Find out more" button within the section dedicated to the ZEN Pack, the customer may view the details of the offer as well as the list of covered products present in their basket. For eligible products, the withdrawal period is extended from 30 to 45 days from their delivery date.

This benefit remains subject to the general restrictions on the right of withdrawal and does not apply in particular to orders placed by professionals, to products made to the consumer's specifications or clearly personalised, to products which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, including certain chemical products, to products that have been submerged or brought into contact with treated water, to products whose serial number has been registered via the manufacturer's or brand's application or website, as well as to products that are incomplete, damaged, used beyond a simple normal trial or unfit for resale. For further information, the customer is invited to consult the conditions governing the application of the withdrawal period in the "Right of Withdrawal" article of these General Terms and Conditions of Sale.

In the event of a breakdown reported within seven (7) days of delivery of a product covered by the ZEN Pack, and provided that the product is found to be defective following receipt, physical inspection and diagnosis, a priority exchange may be offered. The term "immediate" is understood to exclude the time required for return shipping, receipt of the product, testing and diagnosis of the fault. This warranty applies only where the return is handled directly by ePoolRobot.com, to the exclusion of cases requiring intervention, an expert assessment or direct management by the manufacturer, and subject to the immediate availability of a replacement product in stock.

The PREMIUM Pack includes all the benefits of the ZEN Pack (see the "ZEN Pack" article of these T&Cs), whilst extending:
• The return period to 60 days.
• The benefit of a loan robot in the event of a breakdown, in accordance with the provisions of the Serenity Contract (article "Robot Serenity Contract").
• The warranty extension: the customer benefits from an additional warranty of one (1) year on top of the manufacturer's warranty. For example, if the manufacturer's warranty is two (2) years, the total warranty period will be three (3) years. If the manufacturer's warranty is three (3) years, the total duration will be four (4) years. The total warranty period, including the extension, may not however exceed five (5) years.

Chemical products, perishable goods and spare parts are excluded from this warranty extension. For further details on the conditions governing the application of the warranty extension, the customer is invited to refer to the "Warranty Extension" article of these General Terms and Conditions of Sale.